Assistant Manager

The Woodhouse Spa-Indianapolis; Carmel (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Complimentary spa services

Discounted spa services

Path toward Spa Director roles

Leadership development

Job summary

The Woodhouse Spa-Indianapolis is seeking an Assistant Manager to lead our front-of-house team, working on the front desk as Spa Coordinator duties. You will coach staff to sell retail, maximize bookings, and upsell advanced services while upholding guest journey standards.

This role emphasizes hands-on leadership, daily coaching, and training new hires, with opportunities to advance toward Spa Director-level roles and ongoing leadership development in sales and hospitality performance.

Qualifications

• 2-4 years of front desk, guest services, or hospitality leadership experience in a sales-driven environment.
• Hands-on track coaching a team to hit retail and booking goals.
• Strong training, coaching, and communication skills.
• Flexible availability including evenings, weekends, and holidays.

Responsibilities

• Work regularly scheduled shifts on the front desk, personally performing Spa Coordinator duties.
• Coach and develop hospitality team members to confidently sell retail and hit sales goals.
• Run daily sales huddles and give real-time, on-the-floor coaching.
• Maximize the appointment book and drive upsells and advanced service bookings.
• Ensure the guest journey is followed on every guest, from arrival to departure.
• Train new hires and serve as Manager on Duty, supporting the Spa Director.

Skills

Guest service

Sales coaching

Front desk

Leadership

Job description

The Opportunity

We are seeking a polished, guest-focused Assistant Manager to lead our front-of-house team. This is a working leadership role - you'll be regularly scheduled on the front desk performing Spa Coordinator duties, so you should expect to be highly guest-facing every week, not solely behind the scenes. In this role, you'll coach and develop hospitality team members to confidently sell retail, maximize the appointment book, and consistently upsell and book advanced services - all while ensuring our guest journey standards are followed on every guest, every visit.

What You'll Do

• Work regularly scheduled shifts on the front desk, personally performing Spa Coordinator duties
• Coach and develop hospitality team members to confidently sell retail and hit sales goals
• Run daily sales huddles and give real-time, on-the-floor coaching
• Maximize the appointment book and drive upsells and advanced service bookings
• Ensure the guest journey is followed on every guest, from arrival to departure
• Train new hires and serve as Manager on Duty, supporting the Spa Director

What We're Looking For

• 2-4 years of front desk, guest services, or hospitality leadership experience in a sales-driven environment
• A proven, hands-on track record coaching a team to hit retail and booking goals
• Strong training, coaching, and communication skills
• Flexible availability including evenings, weekends, and holidays

What Success Looks Like

• A hospitality team consistently hitting retail and upsell goals
• A fully maximized appointment book with minimal gaps
• A team you've personally coached to sell with confidence

What We Offer

If you're a hospitality leader who thrives on coaching a team to perform, we'd love to meet you.

• Complimentary and discounted spa services
• A direct path toward Spa Director-level roles
• Hands-on leadership development focused on sales coaching and hospitality performance