Assistant Manager

Scenthound Carmel, IN; Carmel (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Uniformes gratuits

Opportunités d'avancement

Formation et développement

Bulletin de paie hebdomadaire

Adhésion de service complémentaire

Job summary

Une entreprise dynamique de soins pour animaux recherche un Scenter Assistant Manager à Carmel. Ce poste jouera un rôle essentiel dans la direction des opérations, en se concentrant sur l'augmentation des ventes d'adhésion et en fournissant un service à la clientèle exceptionnel. Les candidats doivent avoir une solide expérience en gestion et en vente, ainsi qu'une passion pour le bien-être animal.

Qualifications

• Expérience en gestion ou supervision requise.
• Expérience en vente et service client souhaitée.
• Capacité à soulever jusqu'à 70 livres.

Responsibilities

• Diriger les ventes d'adhésion par le biais de l'éducation sur la santé et le bien-être.
• Maintenir une équipe informée sur le bien-être et la sécurité des chiens.
• Gérer les attentes des clients et résoudre les problèmes.

Skills

Communication efficace

Résolution de problèmes

Attention au détail

Gestion du temps

Proficience technologique

Job description

Benefits:

Bonus based on performance

Competitive salary

Free uniforms

Opportunity for advancement

Training & development

Employee discounts

Perks and Benefits:

Direct career growth path to General Manager or Area Management positions as we continue to grow in Indiana

Competitive base pay with monthly bonuses

Merit-based pay increases

Complimentary service membership

Weekly payroll

About the Position:

The Scenter Assistant Manager is vital at Scenthound, offering strong leadership, sales expertise, and exceptional customer service. This role will help support both of our locations: Carmel and Zionsville with a focus on becoming the General Manager at our 3rd location.

This role is hourly, paid weekly, with performance-based bonuses paid monthly.

This position requires:

Management or supervisory experience

Customer service experience (retail, restaurant)

Sales experience (preferably in a membership model)

Strength to lift up to 70 pounds; stamina to stand for long periods of time

Reliable transportation

Willingness to work in a smoke-free environment

Who We Are Looking For:

We seek a confident assistant manager who leads with integrity, honesty, and compassion. A successful Scenter Assistant Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can lead day-to-day operations of the Scenter, emphasizing critical KPIs: Labor Efficiency, Membership Sales, Average Ticket Price, Rebook Ratio, etc.

Tasks:

Drive membership sales through health and wellness education

Maintain a knowledgeable team that prioritizes dog wellness and safety

Provide leadership, guidance, and mentorship for the Scenter employees

Uphold quality standards through hands-on participation, employee audits, and training

Promptly and accurately communicate information from upper management to your team

Identify when/ where help is needed and provide assistance to keep Scenter on schedule

Create an environment conducive to teamwork, open communication, and Scenthound values

Manage client expectations; Resolve customer concerns

Ensure the safety of dogs and team members at all times

Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities:

Effective communication with team members and dog parents

Problem-solving

Attention to detail

Time-management – ability to make an efficient schedule

Computer/ technology proficiency

Accountability: hold oneself and others to a high quality of services