Assistant Manager

Jersey Mike's Brooklyn Park; Brooklyn Park (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

Jersey Mike's Brooklyn Park is seeking an Assistant General Manager to oversee daily restaurant operations, coach crew on each shift, and coordinate with franchisee leadership to ensure smooth performance. The AGM will set goals, assign tasks, motivate staff, and provide timely feedback.

The role emphasizes team leadership, adherence to health and safety regulations, and maintaining brand standards while driving outstanding guest experiences.

Qualifications

• Experience as a Shift Manager, AGM, or GM in QSR or full-service restaurant.
• Knowledge of the industry and relevant health and safety regulations.
• Commitment to excellent service.
• Working well within a team.
• Leadership skills and ability to make decisions fast.
• Strong problem-solving aptitude.
• Ability to stand for long periods.
• High school diploma & QSR/restaurant experience is preferred.

Responsibilities

• Oversee in-store operations and coaching of crew members on every shift.
• Set goals, provide job assignments, motivate others, celebrate successes, and provide timely feedback.
• Partner with franchisee leadership to ensure smooth and effective store operations.
• Lead team training and uphold brand standards.
• Assist with schedule writing, weekly inventory, and food orders.
• Drive exceptional customer service and sense of urgency to meet customer needs.

Skills

Shift management

Leadership

Customer service

Teamwork

Decision making

Problem solving

Stamina

Education

High school diploma

Job description

Jersey Mike's Subs in BROOKLYN PARK, MN is looking for a Assistant General Manager!

As AGM, you take an active role in the total management of our Jersey Mike's restaurant. You will oversee the in-store operations and coaching of crew members on every shift. You will set goals, provide job assignments, motivate others, celebrate successes, and provide timely feedback. Ultimately, you will will work as a true partner to your franchisee leadership to ensure all aspects of the store run smoothly and effectively.

Team Environment

• Putting the highest value on work integrity & best-in-class restaurant operations
• Manage employees throughout each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner
• Deploy team members appropriately to meet customers' needs and service standards throughout shift
• Communicate shift priorities, goals and results with team members
• Lead crew training and ensure they uphold brand standard
• Assist schedule writing, weekly inventory, and food orders

Operational Excellence

• Role model exceptional customer service
• Drive sense of urgency through crew members to satisfy customer needs and execute daily operations
• Reinforce the use of systems, tools and procedures throughout shift, while taking appropriate steps to correct deficiencies
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift
• Complete all required training

Skills & Experience

• Experience as a Shift Manager, AGM, or GM in QSR or full-service restaurant
• Knowledge of the industry and relevant health and safety regulations
• Commitment to excellent service
• Working well within a team
• Leadership skills and ability to make decisions fast
• Strong problem-solving aptitude
• Ability to stand for long periods
• High school diploma & QSR/restaurant experience is preferred