Assistant Manager

Advanced MedAesthetic Partners, Inc.; Boiling Springs (SC); On-site; USD 71,635,000 - 85,962,000; Full time

Benefits offered by this job

Competitive Pay + Performance Incentiv

Medical, Dental, Vision Plans

Annual Beauty Budget

AMP Rewards & Recognition

401(k) + Employer Contributions

Continuing Education + National Trng

Mentorship from Industry Leaders

Generous PTO + Holidays

Flexible Scheduling

Job summary

Advanced MedAesthetic Partners, Inc. Boiling Springs, SC seeks an Assistant Manager to lead daily clinic operations and deliver a polished patient journey.

You will collaborate with the Practice Manager to optimize scheduling, support front desk, and coordinate between administrative, clinical, and leadership teams. This role emphasizes elevated service and strong team development.

Qualifications

• 1+ years of leadership or management experience in medical aesthetics, luxury retail, or high-end customer service.
• Experience managing people and/or high-level business operations.
• Familiarity with financial oversight (budgets, payroll, expenses, profitability).
• Strong computer and technical literacy skills.
• Superior customer service and leadership skills.

Responsibilities

• Deliver warm, professional, elevated patient experience from initial contact through follow-up.
• Coordinate daily clinic operations with management to optimize scheduling and patient flow.
• Oversee front desk responsibilities including check-in/check-out, appointments, and financial discussions.
• Assist in onboarding and training new PCC staff and support service education with providers.
• Manage inventory, reconcile cash, and monitor cost efficiency.

Skills

Leadership

People management

Customer service

Education

High school or equivalent

Tools

Zenoti

Job description

Assistant Manager

Advanced MedAesthetic Partners, Inc. Boiling Springs, South Carolina, United States

About this position

Job Type: Full-Time

Compensation: $25 - $30/hr + bonus opportunities

Schedule/Availability: 32-40 hours per week. Open availability.

(clinic hours are subject to change based on business needs)

Who We Are: Back to 30 is a proud partner of Advanced MedAesthetic Partners is a platform of elite aesthetic practices throughout the United States partnering together as thought leaders and innovators in the industry. AMP offers a support organization model combining a professional business services team with the autonomy of private ownership to allow for transformative growth.

The Assistant Manager serves as a polished, patient-focused, and operational leader, collaborating with the Practice Manager/Practice Manager II to oversee daily clinic operations. This roleis responsible forensuring a seamless patient journey, consistently delivering elevated service standards, fosteringstrong teamdevelopment, andfacilitatingeffective coordination between administrative, clinical, and leadership teams.

The Assistant ManagerrepresentsBack to 30 with professionalism and positivityat all times, embodying the clinic’s mission statement in every interaction with patients and employees. This role is critical to upholding the world-class standards for whichBack to 30 is known.

Why Join Us?

IndustryRecognition:Join an award-winning aesthetic practiceElite Environment:Work alongside top-tier injectors and aesthetic professionalsGrowth-Focused Culture:Ongoing training, mentorship, and national AMP networkaccessBuilt for You:A place where your talent is supported, your voice matters, and your impact is recognized

Responsibilities:

Patient Experience & Front Desk Excellence

Deliver a warm, professional, and elevated experience to every patient from initial contact through follow-up. Coordinate daily clinic operations with management, consistentlyoptimizingpatient scheduling and flow. Provide real-time support to the team to reinforce clinic standards and ensure consistent execution of procedures. Patient-facing responsibilities, including check-in and check-out, scheduling appointments, discussing financial matters, educatingtreatments, and guiding patients through rewards programs as needed. Monitor patient flow between the front and back office daily, promptly addressing any issues tomaintainefficiency and a calm environment. Overseetimelypatient outreach, including treatment follow-ups, expiring reminders, and responses to inquiries and voicemails, ensuring tasks are completed within establishedtimeframes. Coordinate vendor training and product education sessions in collaboration with Leadership as scheduled. Help manage front desk financial responsibilities, including processing deposits, withdrawals, cash tips, and cash box management, and perform daily reconciliations. Monitor usage patterns and contribute to cost-awareness and operational efficiency on a regular basis.

Operational Leadership

Assist in onboarding and training new Patient Care Coordinator (PCC) staff, ensuring completion of all required modules within the first month of employment. Support daily clinic operations in partnership with the Practice Manager, consistentlyoptimizingscheduling, patient flow, and resource allocation. Maintain a polished, organized, and brand-aligned reception area and retail space through daily inspections and upkeep. Assign daily tasks to PCCs andmonitorcompletion and accuracy, providing feedback as needed. Collaborate with providers to support service education, ensureaccuratetreatmentcommunication, and address operational needs as they arise. Update daily huddle boards andmaintaincommunication tools to keep teams aligned and informed. Assist with Marketing to create and share patient-facing content, such as birthday posts and engagement initiatives. Communicate monthly promotions and events to staff, ensuringtimelydissemination of information. Conduct daily audits of invoice checkouts to ensure accuracy and compliance.

Inventory Management

Manage inventory and supplies, ensuring that all products are stocked and available for use at all times. Perform end-of-month and daily inventory audits toidentifyand correct any variances, reporting findings to management. Coordinate with the Practice Manager/Practice Director to replenish stock, while minimizing waste and controlling costs. Monitor procurement orders and receivables continuously tomaintainoptimalinventory levels.

Performance Metrics

Achieve a patient retention rate of at least 85% per quarter and report monthly conversion rates to management. Complete onboarding and training for all new PCC hires within their first month of employment. Maintain a minimum of 90% positive feedback from patients and staff, as measured by monthly surveys and reviews. Ensuretimelycompletion of all assigned tasks and responsibilities, with at least 98% of tasks completed by their deadlines. Meet or exceed operational benchmarks set by management, asdeterminedby quarterly performance reviews.

Requirements & Experience

1+ years of leadership or management experience coming from a background of medical aesthetics, luxury retail, or high-end customer service.Experience managing people and/or high-level business operations. Familiarity with financial oversight, including but not limited to budgets, payroll, expenses, and profitability. Strong computer and technical literacy skills.Superior customer service and leadership skills. Excellent communication, organizational, and problem-solving skills.

Preferred

Experience in medical aesthetics, wellness, and cosmetic surgery.Experience with Zenoti, or a similar industry-specific software.

Physical Requirements

This position requires frequent walking, sitting, standing, and bending. Frequent talking and listening when giving instructions and explanations. Frequent use of the phone, computer, and other clinic technologies. Employees may be asked to travel and must be able to carry and maneuver their luggage and navigate through various transportation modes (car, airplane, bus, train).

Benefits & Perks

Competitive Pay + Performance Incentives

Medical, Dental, and Vision PlansAnnual Beauty Budget(increases with tenure)

AMP Rewards & Recognition Programs401(k) + Employer ContributionsContinuing Education + National Training OpportunitiesMentorship from Industry Leaders & KOLsGenerousPTO+ Holiday ClosuresFlexible Scheduling

Equal Employment Opportunity Statement

AdvancedMedAestheticPartners (AMP) is an equalopportunityemployer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, pregnancy, veteran status, or other status as protected by applicable law. AMPcomplies withapplicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AMP is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported.