Assistant Manager

Big Whiskey’s American Restaurant & Bar; Bentonville (AR); On-site; USD 46,000 - 49,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Bonus based on performance

Free food & snacks

Job summary

Big Whiskey’s American Restaurant & Bar is seeking a capable manager to oversee planning, organizing, training, and leadership to achieve goals in sales, costs, guest service and food quality.

You will lead staff, ensure policy compliance, maintain cleanliness and safety, and manage labor to meet objectives while delivering a high-quality guest experience across our locations.

Qualifications

• Knowledge of service and food & beverage principles.
• Strong basic math and cash handling skills.
• Ability to operate a cash register or POS system.
• Stamina to stand for long periods (up to 5 hours).
• Ability to reach, bend, stoop and lift up to 50 pounds.

Responsibilities

• Understand all policies, procedures, standards, guidelines, and training.
• Provide friendly, responsive service to guests.
• Ensure food and products are prepared and served to standards.
• Lead training to reach sales, service, quality and cleanliness goals.
• Manage cash and receipts per policies and procedures.
• Make employment decisions within GM guidelines.
• Fill in as needed to maintain guest service standards.
• Develop staff in managerial and professional skills.
• Prepare paperwork, reports, and schedules promptly.
• Ensure equipment is clean and maintained.
• Ensure deliveries meet receiving policies.
• Oversee performance appraisals and staffing to meet labor cost goals.
• Apply corrective action per company policies.
• Comply with health, safety, and labor regulations.
• Provide advice to General Manager as needed.

Skills

Food & beverage knowledge

Math skills

Cash handling / POS

Standing for long periods

Lifting up to 50 pounds

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Free food & snacks

Summary of Position:

Oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation

Duties and Responsibilities:

• Understand completely all policies, procedures, standards, specifications, guidelines, and training programs
• Through table visits ensure all guests feel welcome and are given responsive, friendly, and courteous service at all times
• Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking, and serving standards
• Achieve company objectives in sales, service, quality, the appearance of facility and sanitation, and cleanliness through training of employees and creating a positive, productive work environment
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
• Make employment and termination decisions consistent with General Manager guidelines for approval or review
• Fill in where needed to ensure guest service standards and efficient operations
• Continually strive to develop your staff in all areas of managerial and professional development
• Prepare all required paperwork, including forms, reports, and schedules in an organized timely manner
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures
• Oversee and ensure that the restaurant policies on employee performance appraisals are followed and completed on a timely basis
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures
• Fully understand and comply with federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees, and guests
• Provide advice and suggestions to General Manager as needed

Qualifications:

• Be 21 years of age
• Have knowledge of service and food and beverage
• Possess excellent basic math skills and the ability to operate a cash register or a POS system
• Be able to work in a standing position for long periods of time (up to 5 hours)
• Be able to reach, bend, stoop and frequently lift up to 50 pounds

Compensation: $46,000.00 - $49,000.00 per year

Founded in 2006, Big Whiskey's American Restaurant & Bar began in the heart of the midwest. What started as a dream to recreate the 'hometown tavern' quickly grew to a household favorite. Big Whiskey's continues to grow its roots in the heart of the communities we are located in.

With a commitment to friendly service, consistent and delicious cocktails and food, and integrating itself into community giveback, BW provides a safe and welcoming environment to all its employees. We are growing fast and are looking for dedicated team members to join our family and make history!