Assistant Manager

Ontario Trillium Foundation; Augusta (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Little Caesars in Augusta, GA is seeking an Assistant Manager to oversee shift operations, guest experience, sales performance, and brand execution. You will supervise team members and work with the Restaurant Manager to ensure customer satisfaction and profitability during your shift.

On-shift leadership includes assigning tasks, coaching teammates, handling guest concerns, promoting promotions, and upholding food safety and cash controls.

Qualifications

• Experience leading teams on fast-paced shifts.
• Proven ability to deliver excellent guest service.
• Knowledge of food safety and cash handling procedures.
• Ability to train and coach colleagues effectively.
• Familiarity with in-store promotions and sales techniques.

Responsibilities

• Oversee shift operations and guest experience.
• Supervise colleagues to ensure tasks are completed.
• Lead team members on shifts, assign tasks, and train.
• Promote sales through suggestive selling and promotions.
• Uphold food safety requirements and proper cash controls.
• Count drawers and follow daily cash handling procedures.

Skills

Team leadership

Customer service

Training

Cash handling

Food safety

Sales promotion

Shift management

Job description

As a Assistant Manager for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the Assistant Manager works productively and supervises restaurant Colleagues to ensure they perform their jobs responsibilities so the restaurant achieves customer satisfaction and profitability during their shift.

• Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the Telephone and Front Counter station procedures and if necessary, the Remedy Process.
• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the team
• Know and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

The Assistant Manager receives direction and training from the Restaurant Manager. The Assistant Manager is responsible for supervising other Colleagues and provides adult supervision to Colleagues less than 18 years of age. During each shift, they motivate, direct and coach Colleagues to work proficiently at their assigned stations and then follow-up to ensure tasks are completed in a timely manner according to Little Caesars procedures.