Assistant Library Technician, Relief

Juneau (CBJ) — Juneau Public Libraries; Juneau (AK); On-site; USD 17,000 - 28,000; Part time

Job summary

Juneau Public Libraries seeks a part-time relief Assistant Library Technician I to staff front desk operations. The role focuses on customer service, helping patrons use the catalog and online resources, and ensuring a welcoming and safe library environment.

Responsibilities include handling lending transactions, assisting with computer resources, and supporting staff with confidential patron interactions while maintaining flexible scheduling. Evening/weekend shifts are required.

Qualifications

• Graduation from high school or the equivalent.
• Six (6) months of customer service experience that included the use of computer systems or databases.
• Post-secondary education in any academic discipline from an accredited college or university may be substituted for the required experience on the basis of 2.67 semester hours (4 quarter hours) for one month of experience.

Responsibilities

• Greeting patrons, opening library accounts, and answering general inquiries both in person and over the phone.
• Assisting patrons in using online resources, the library catalog, and other services such as wireless internet.
• Using discretion and tact when interacting with patrons and provide patron confidentiality as one of the central elements of public service.
• Handling library materials from libraries across the state and can expect to assist patrons in locating library items and checking items in and out, and collecting payment.
• Performing public-service tasks such as registering voters and selling bus passes.
• Library staff employ considerable independent judgement to correct inappropriate conduct including situations with patrons who may be experiencing substance abuse or mental health issues and are potentially violent.

Skills

Customer service

Computer skills

Education

High school diploma or equivalent

Post-secondary education may substitute for experience

Job description

Description

Do you have a passion for books and strong computer skills? Come join Juneau Public Libraries team!

We are seeking applicants looking for part-time employment. Candidates should have great customer service skills, a passion for books and learning, strong computer skills, and an interest in promoting library services.

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our schedule will include evening and weekend work. While some shifts will be scheduled in advance, relief Assistant Library Technicians are expected to be available to periodically accept additional shifts on short notice.

WHAT IS IT LIKE TO WORK ON OUR TEAM

The Assistant Library Technician relief position is an important part of the Juneau Public Libraries and works as the face of the library. This person can expect to be busy working with the public and library staff providing a welcoming, helpful, and safe environment. This position works at the front desk, usually with a work partner, and monitors the library during shifts. Much of the time on the desk is spent using computers to search for materials or information using our database system, the library catalog, or other electronic resources as well as referring to senior staff.

The library staff is dedicated to serving our patrons in Juneau and those around the state. We use discretion and tact when interacting with patrons and hold patron confidentiality as one of the most important elements in the public service we provide.

WORKING HOURS AND LOCATION

The libraries are open seven (7) days a week. We have three branches: the downtown Juneau Public Library, the Mendenhall Valley Public Library, and the Douglas Public Library. Library administrative offices are located at the downtown branch.

Relief staff hours fluctuate from zero (0) - 40 hours per week, dependent upon need. This position works various shifts, from 2.5 - 5 hours in length, every day of the week between 10:00 AM and 8:00 PM.

Typical Responsibilities

Library relief staff work varied schedules at all library branches on an as-needed basis, and attend staff meetings. Ideal candidates will be adaptable and responsive and have a flexible schedule, strong customer service, communication, and computer skills.

Responsibilities include:

• Greeting patrons, opening library accounts, and answering general inquiries both in person and over the phone.
• Assisting patrons in using online resources, the library catalog, and other services such as wireless internet.
• Using discretion and tact when interacting with patrons and provide patron confidentiality as one of the central elements of public service.
• Handling library materials from libraries across the state and can expect to assist patrons in locating library items and checking items in and out, and collecting payment.
• Performing public-service tasks such as registering voters and selling bus passes.
• Library staff employ considerable independent judgement to correct inappropriate conduct including situations with patrons who may be experiencing substance abuse or mental health issues and are potentially violent.

Minimum Qualifications

Education:

Graduation from high school or the equivalent.

Experience:

Six (6) months of customer service experience that included the use of computer systems or databases.

SUBSTITUTION:

Post-secondary education in any academic discipline from an accredited college or university may be substituted for the required experience on the basis of 2.67 semester hours (4 quarter hours) for one month of experience.

NOTE:

For some positions, experience working with pre-school age children in a structured environment or with specific populations is highly desired but not required.

Other

Employee must have access to reliable transportation to transport self to Library branches.

Supplemental Information

HIRING MANAGER CONTACT INFO

Hiring Manager:

Shari Kitchin

Phone Number:

907-586-0446

Email:

[e-mail]

This recruitment is being used to collect applications for a part-time limited Assistant Library Technician I for the Juneau Public Libraries Department. In accordance with 2 PR 010, part-time limited positions may be non-competitive and are not subject to public announcement.