Library Assistant

NCW Libraries; Entiat (WA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

WA state paid sick leave accruals

Job summary

NCW Libraries is seeking an on-call Library Assistant to provide branch-level customer service in a substitute capacity. Duties include checking materials in/out, issuing library cards, guiding patrons with technology, and supporting daily operations under supervision.

The role offers flexible evening and weekend hours up to 69 hours per month at $17.99 per hour. Requires a High School Diploma or GED and customer service experience; Spanish fluency is a plus and a background check is required.

Qualifications

• High School Diploma or GED required.
• Experience in customer service.

Responsibilities

• Provides prompt, courteous support to internal and external customers.
• Checks materials in and out; issues library cards; processes returns and payments.
• Assists patrons with technology and databases; answers reference questions.
• Resolves patron complaints or challenges calmly and professionally.
• Organizes shelves and assists in opening/closing procedures.
• Promotes teamwork and inclusive service.

Skills

Customer service

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Job Title: Library Assistant
Position Type: Non-regular, (Substitute)
Hours: On-Call (Flexible to work evening and weekends)

Limited to 69 hours per month
Wage: $17.99 per hour
Bargaining Unit: Not represented
Benefits: WA State paid sick leave accruals only

Position Summary

Performs intermediate skilled human support providing assistance with daily duties at a branch library in a substitute capacity. Duties include general library customer service, assisting library patrons, issuing library cards, checking materials in and out, and related work as apparent or assigned. Work is performed under the supervision of the Branch Supervisor of the Branch, Branch Librarian and Area Manager.

Essential Duties & Responsibilities

• Provides prompt, courteous support to internal and external customers.
• Pulls, sorts and processes circulation materials and supplies, assesses materials for weeding, performs data entry for a variety of transactions into the appropriate system.
• Pull, sorts, and processes circulation materials and supplies, assesses materials for weeding, performs data entry for a variety of transactions into the appropriate system.
• Processes returned circulation materials, requests, and fills orders; receives payments, and answers reference questions.
• Provides guidance with technological issues and assists patrons in the use of electronic equipment and databases.
• Models professionalism for colleagues and promotes a positive organizational culture by word and example.
• Organizes, arranges, and shelves materials as needed.
• Assists in library opening and closing procedures.
• Manages difficult patron situations in a calm, professional manner.
• Promotes teamwork, collaboration, and inclusion.
• Stays abreast of library policy and procedure.
• Possesses knowledge and the ability to promote library advocacy and intellectual freedom.
• Resolves patron complaints or challenges.
• Issues library cards.
• Prioritizes the learning of new technologies.
• Other duties as assigned.

Required Qualifications

Education & Experience

• High School Diploma or GED
• Customer Service Experience

Ability to

• Ability to establish and maintain effective working relationships with associates, patrons, and the general public.
• Ability to exercise initiative and independent judgement and to work independently or as part of a team.
• Ability to interact with a diverse population and establish and maintain effective working relationships with associates and the public.
• Ability to effectively communicate with staff and patrons.

Knowledge of

• General knowledge of office procedures, equipment and record keeping.
• General knowledge of library policies and
• General knowledge of and interest in books and reader interest levels.
• General knowledge of library circulation
• Strong written and oral communication skills.
• Strong comfort level with basic computer and technological

Work Environment & Physical Demands

• Normally seated, standing or walking at will.
• Normal physical activity including some bending, pushing, pulling, and lifting and carrying, which may range up to 45 lbs. upon occasion.
• Keyboarding and working at a computer monitor for extended periods required.
• Phone usage, reading, speaking, and listening.
• Interaction with library system staff, library customers, other libraries, agencies and organizations, or vendors will be necessary to resolve situations or problems.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• The noise level in the work environment is usually moderate.

Special Requirements

• Fluency in English and Spanish preferred.
• Must pass and maintain a criminal background check.

• Must sign up for direct deposit, if not already using direct deposit.
• Must pass two NorthStar Digital Literacy assessments (print the completion certificate, candidates may take it more than once) https://www.digitalliteracyassessment.org/#take-assessment
  • Basic Communication Skills
  • Internet Basics

Equal Opportunity Employer

NCW Libraries is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applicants from all walks of life and are committed to supporting diverse talent. We ensure all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other characteristic protected by law. If you need assistance or accommodation during the application process due to a disability, please contact us at [e-mail].