Assistant IT Manager & Network Operations Lead

Pediatric Healthcare Associates; Shelton (CT); On-site; USD 65,000 - 95,000; Full time

Job summary

Pediatric Healthcare Associates in Shelton, CT seeks an Assistant IT Manager to oversee day-to-day technical support across a pediatric primary care environment. You will lead help desk operations, monitor network performance, and ensure system reliability for clinical and administrative staff.

Reporting to the IT Director, you will manage user accounts, assist with onboarding, coordinate with vendors, and uphold HIPAA security standards while providing timely, customer-focused IT service across

Qualifications

• Associate’s or Bachelor's degree in IT, Computer Science, or related field.
• Minimum of three years of IT help desk or systems support experience.
• Strong knowledge of Microsoft Windows, Microsoft 365, and Active Directory.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi).

Responsibilities

• Provide day-to-day IT help desk support for staff and clinicians.
• Maintain and support network infrastructure and system reliability.
• Manage user accounts, passwords, and access requests; onboarding/offboarding.
• Collaborate with IT Director on policies, security, and vendor coordination.

Skills

Windows

Microsoft 365

Active Directory

Networking basics

IT support

Communication skills

Prioritization

Education

Associate's or Bachelor's in IT/CS

Tools

Intune

Job description

Pediatric Healthcare Associates in Shelton, CT seeks an Assistant IT Manager to oversee day-to-day technical support across a pediatric primary care environment. You will lead help desk operations, monitor network performance, and ensure system reliability for clinical and administrative staff.

Reporting to the IT Director, you will manage user accounts, assist with onboarding, coordinate with vendors, and uphold HIPAA security standards while providing timely, customer-focused IT service across