Assistant IT Manager

FAENA; New York (NY); On-site; USD 85,500 - 104,500; Full time

Job summary

Faena New York is seeking an Assistant IT Manager to partner with the IT Manager and deploy, secure, and sustain hotel technology—from Opera PMS and SilverWare POS to guest Wi‑Fi and in‑room IoT controls. This hands-on role supports pre-opening build‑out and evolves into a leadership position, ensuring systems deliver high‑performance experiences for guests and staff.

This role requires a Bachelor’s degree in IT/CS or related field and 2–3 years hotel IT experience, with strong communication and

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent).
• 2–3 years hotel IT experience with hands-on PMS/POS exposure.
• Strong communicator; able to train non-technical staff.
• Able to prioritize in fast-paced, evolving environments.

Responsibilities

• Assist in pre-opening deployment of Opera PMS, SilverWare POS, PBX, and Wi‑Fi systems.
• Maintain security, patching, and device management across networks.
• Coordinate with vendors and lead UAT, SOPs, and staff training.
• Provide ongoing operations support and guest‑facing technology troubleshooting.

Skills

Strong communicator

Trainer

Multitasking

Team collaboration

Education

Bachelor’s degree in IT/CS or related field

Tools

Opera PMS

SilverWare POS

PBX systems

Aruba/Cisco networking

Active Directory

VMware/Hyper-V

Job description

Job Description

The Assistant IT Manager will partner with the IT Manager to deploy, secure, and sustain all hotel technology—from PMS and POS to guest-facing Wi‑Fi and in‑room IoT controls. This position plays a hands‑on role during pre‑opening build‑out, then transitions into a dynamic support leader, ensuring our systems deliver seamless, high‑performance experiences for our Faena New York guests and staff.

This position has an annual compensation of $95,000.

DUTIES AND RESPONSIBILITIES

Pre-Opening Deployment & Readiness

• System Implementation: Assist in installing and configuring Opera (PMS), SilverWare (POS), PBX/VoIP, IPTV, and enterprise Wi‑Fi networks.
• Infrastructure Validation: Audit LAN/WAN, VLAN segmentation, and network security; coordinate failover, backup‑power and redundancy plans.
• Vendor Coordination: Manage on‑site deliveries, installations, and SLAs with Cisco, Mitel, Siemens, and other technology partners.
• User Acceptance & Training: Lead UAT cycles; create SOPs, quick‑reference guides, and hands‑on training modules for front desk, F&B, and housekeeping teams.

Day-to-Day Operations & Support

• Technical Support: Provide prompt resolution of hardware, software, and connectivity issues—minimizing disruption to guest services.
• Maintenance & Compliance: Oversee patch management, antivirus, intrusion detection, and data‑privacy protocols in line with brand and legal standards.
• Asset Management: Maintain an accurate IT inventory; coordinate repairs, upgrades, and equipment replacements throughout the lifecycle.

Guest‑Experience & Innovation

• Guest-Facing Technology: Troubleshoot contactless check‑in kiosks, mobile‑key integrations, in‑room entertainment systems, and smart‑room controls with discretion.
• Continuous Improvement: Identify and pilot new technologies (IoT, advanced streaming, digital signage) that elevate the Faena experience.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2–3 years’ hotel IT experience, with hands‑on exposure to PMS (Opera/Micros), POS, Aruba/Cisco networking, and PBX systems.
• Strong communicator and trainer—able to translate technical concepts for non‑technical teams.
• Proven ability to prioritize and multitask in fast‑paced, shifting environments (construction sites through full operations).
• Service‑oriented mindset, proactive problem‑solver, and collaborative team player.
• Flexibility to work varied hours, weekends, and on‑call rotations during critical launch phases.

Technical Proficiencies

• Networking: DHCP, VLANs, VPNs, Wi‑Fi design & optimization
• Security: Patch deployment, endpoint protection, intrusion detection
• Hospitality Systems: Opera, SilverWare/Micros, SynXis or equivalents
• Tools: Active Directory, VMWare/Hyper‑V, backup solutions

Working Conditions

• Pre‑Opening: Hands‑on, on‑site work in evolving, unfinished environments; frequent coordination with construction and vendor teams.
• Operational: Blend of desk‑based planning and floor‑level troubleshooting; occasional late‑night or weekend shifts for updates and go‑live support.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Endure various physical movements throughout the work areas.
• Ability to move safely in uneven terrain or in confined spaces.
• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift.
• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds.

Additional Information

All your information will be kept confidential according to EEO guidelines.