IT Manager

Madeline Hotel & Residences, Auberge Collection; Telluride (CO); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Paid time off

401(k) plans with employer contribution

Company stay discounts

Job summary

A luxury hospitality organization in Telluride, CO, seeks an IT Manager to oversee technology solutions for guests and staff. Responsibilities include providing technical support, implementing security measures, leading IT projects, and managing infrastructure. The ideal candidate has experience in hospitality accounting, strong communication and analytical skills, and proficiency in Microsoft Office. The position offers a comprehensive benefits package including medical plans and paid time off.

Qualifications

• Experience in Hospitality Accounting operations preferred.
• Any combination of education and experience that provides the required knowledge, skills, and abilities is required.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Provide technical support to end-users, troubleshooting issues and resolving problems.
• Implement IT security policies and procedures to protect data and systems.
• Lead IT projects from planning to execution and evaluation.
• Oversee maintenance of the property's IT infrastructure.
• Provide on-call support to address IT issues ensuring minimal disruption.

Skills

Proficiency in Microsoft Office software

Management and leadership skills

Analytical skills

Organizational skills

Effective communication skills

Education

Experience in Hospitality Accounting operations preferred

Job description

Job Description

Be the driving force behind our digital landscape at Madeline Hotel & Residences, ensuring both seamless operations for guests and internal needs, and innovative solutions to propel our organization forward. With your leadership and technical expertise, you'll orchestrate a symphony of technology, harnessing its power to enhance efficiency, security, and success across our entire property.

• Provide technical support to end-users (both guests and team members), troubleshooting issues, and resolving problems to minimize downtime and ensure productivity, as well as conducting training sessions to educate users on IT systems and best practices.
• Implement IT security policies and procedures to protect the organization's data and systems from security threats, ensuring compliance with company policies, regulatory requirements and industry standards.
• Lead IT projects, from planning and budgeting to execution and evaluation, ensuring projects are completed on time, within budget, and meet business objectives.
• Assist department heads with identification and implementation of technology solutions that advance operational efficiency and guest satisfaction.
• Oversee the implementation, and maintenance of the property's IT infrastructure, including networks, servers, hardware, and software systems (PMS, POS, etc.).
• Maintain all hardware and software inventory.
• Meet all compliance requirements (PCI, GDPR, CCP, etc.).
• Negotiate and manage all hardware and software support contracts in partnership with the Regional Director of IT and Home Office.
• Maintain WiFi, & LAN connectivity, assisting staff, guests and groups when necessary.
• Maintain system backups and perform cybersecurity audits.
• Maintain a positive working relationship with team members, service providers, and local community.
• Provide on-call support to address IT issues and emergencies as needed ensuring minimal disruption to hospitality operations and guest services.
• Support Audio Visual on an as needed basis.

Qualifications

• Experience in Hospitality Accounting operations preferred.
• Any combination of education and experience that provides the required knowledge, skills, and abilities is required.
• Strong level of proficiency in Microsoft Office software.
• Ability to assemble, analyze, and understand integrated spreadsheets and complex technical information.
• Effective management, leadership, organizational, and communications skills.
• Ability to work a flexible schedule to include weekends and holidays according to operational needs.

Benefits

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Compensation

$60,000.00 - $70,000.00 per year.