Assistant IT Manager

ALPHA BPO CORP; Miami (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

ALPHA BPO CORP, a South Florida technology company, seeks an IT Professional with some management experience to join our team in Miami. The role focuses on managing Windows Server OS, Active Directory, and Microsoft 365 environments, with Hyper-V virtualization and disaster recovery planning experience highly valued.

Strong client communication and English proficiency are required. The successful candidate will support both server infrastructure and end users, assist upper management with team

Qualifications

• Experience managing Windows Server environments (2019+).
• Administration of Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).
• Ability to troubleshoot server and end-user issues and communicate professionally.

Responsibilities

• Report to upper management on employee and customer activities.
• Assist management with local and remote technical team management.
• Ensure employee scheduling covers all customer SLAs.
• Evaluate stability, security, and scalability of Windows Server OS.
• Administer and support Exchange Online, Teams, SharePoint Online, and OneDrive.
• Install and configure servers and related hardware per project standards.
• Provide technical support to staff and end users.
• Troubleshoot system and server issues and review logs.
• Manage user access and monitor performance.
• Investigate and recommend improvements for system administration tasks.
• Perform daily backups and monitor backups.

Skills

Windows Server Management

Active Directory

Microsoft 365

PowerShell scripting

Azure Entra ID / Azure AD

Hyper-V

Troubleshooting

Client communication

Education

Microsoft Azure certification / MCSE / MCSA

Tools

Hyper-V

Veeam

Job description

Established South Florida technology company is seeking an IT Professional with some Management experience to join our team.

The ideal candidate will have experience managing Windows Server operating systems (2019 through current versions), Active Directory, and Microsoft 365 environments. Experience with Hyper-V virtualization is highly preferred. Working knowledge of disaster recovery planning, Veeam backup solutions, PowerShell scripting, and Microsoft Entra ID (Azure AD) administration is a strong plus.

Candidates should possess strong troubleshooting and problem-solving skills, be comfortable supporting both server infrastructure and end users, and have the ability to communicate professionally with clients and team members. English proficiency (B2 level or higher, both spoken and written) is required.

Responsibilities

• Report to upper management on employee & customer activities
• Assist upper management with local & remote technical team management
• Ensure employee scheduling covers all customer SLA's
• Evaluate the stability, security, and scalability of installed Windows Server operating systems.
• Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Install new servers/rebuild existing servers and configure hardware, services, settings, directories, storage, etc., according to project standards and requirements.
• Provide technical support to staff and end users.
• Troubleshoot system and server issues/errors.
• Review system error logs and user-reported errors.
• Manage user access.
• Monitor system performance.
• Investigate and recommend innovative approaches for system administration tasks.
• Perform daily system monitoring, checking the integrity and availability of all server hardware, server resources, key systems, and processes, reviewing system and application logs, and verifying completion of scheduled jobs, such as backups.
• Manage daily backups of physical and virtual servers, ensuring that all required file systems and system data are successfully backed up to appropriate media.

Qualifications

• Technicians, technologists, or professionals in Systems Engineering or related fields.
• Experience in planning and executing disaster recovery.
• Experience administering Microsoft 365 environments.
• Microsoft Azure certification or equivalent certifications. Preferably MCSA or MCSE with emphasis on Hyper-V.
• Proven work experience as a Windows Server Management.
• Detailed knowledge of Windows Server configuration, implementation, and maintenance.
• Familiarity with modern server operating systems and virtualization platforms (Hyper-V).
• Knowledge in network security systems, intrusion detection systems, and data backup.
• Excellent problem-solving skills.
• Good analytical and communication skills.
• Ability to interact with clients in a clear, concise, and professional manner.

Big Plus - Familiarity with most of the following: