Assistant - IT

Baker Group; Cedar Rapids (IA); On-site; USD 36,000 - 54,000; Full time

Job summary

Baker Group in Cedar Rapids, IA is seeking an I.T. Assistant to support the IT Help Desk and end users with hardware and software needs.

This full-time, on-site position requires a High School Diploma or GED and experience with PC hardware, Windows OS, MS Office, antivirus software, and basic networking; strong customer service and multitasking skills are preferred.

Qualifications

• High School Diploma or GED required.
• Experience with PC hardware maintenance and peripherals.
• Experience with Windows OS, MS Office, antivirus software.
• Knowledge of basic networking.

Responsibilities

• Install and upgrade computers and peripherals.
• Relocate computer hardware, peripherals, and equipment as needed.
• Service equipment according to maintenance schedule.
• Setup of iPhones and iPads.
• Maintain records of time and materials for repairs.
• Operate tools and equipment with safety procedures.
• Follow safety procedures and report unsafe conditions.

Skills

Customer service

Problem solving

Attention to detail

Multi-tasking

Confidentiality

Organizational skills

Education

High School Diploma or GED

Tools

Windows OS

MS Office

Anti-virus software

Networking (basic)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Office & Clerical Cedar Rapids, IA, US

PURPOSE

The I.T. Assistant will provide assistance to the I.T. Help Desk staff with supporting end users concerning Information Technology needs.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The following duties are typical for this job. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Install and upgrade computers and peripherals
• Relocate computer hardware, peripherals, and equipment as needed
• Service equipment according to established preventative maintenance schedule
• Setup of iPhones and iPads
• Maintain accurate records of time and materials required to perform repairs and service
• Operate tools and equipment according to prescribed safety procedures
• Follow established safety procedures and techniques to perform job duties including lifting, climbing, carrying, etc.
• Correct unsafe conditions in the work area and report any conditions that are not correctable to the supervisor immediately
• Perform related work as required

MINIMUM EDUCATION & EXPERIENCE REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

• High School Diploma or GED
• Experience with maintenance and repair of PC computer hardware and computer peripherals
• Experience working with Windows Operating System, MS Office Suite, Anti-virus software, and other productivity applications
• Knowledge of basic networking skills

MENTAL AND PHYSICAL COMPETENCIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

• Strong customer service and problem-solving skills
• Ability to multi-task and strong attention to detail
• Solid work history including excellent attendance record and superior work ethic
• Ability to maintain confidentiality
• Position may require occasional travel in Metro area

ENVIRONMENTAL ADAPTABILITY

• Prolonged periods of sitting at a desk and working on a computer
• Ability to regularly lift 25 pounds and up to 50 pounds occasionally
• Must be able to occasionally bend, kneel, reach and crouch to perform I.T. equipment setup and maintenance
• May have occasional visits to a job site which would require periods of standing, walking and/or climbing stairs

EQUIPMENT/TOOLS

Baker Group is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Baker Group will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Employer.