Assistant International Faculty and Scholar Advisor

University of Texas; Utah; On-site; USD 49,000 - 60,000; Full time

Job summary

The University of Texas at Austin is seeking a specialist within International Student and Scholar Services to support immigration processes for international faculty and scholars. You will be the primary contact, delivering clear information on complex regulations and assisting with orientations and related programming.

The role requires excellent customer service, cross-cultural communication, and meticulous record-keeping, including DS-2019 processing and SEVIS updates, with collaboration

Qualifications

• Bachelor's degree and one year of related international or higher education experience.
• Demonstrated analytical skills and ability to interpret and apply complex regulations.
• Exceptional customer service orientation with a commitment to serving international faculty, staff, and campus partners.
• Superior written communication skills with meticulous attention to detail.
• Professional demeanor and diplomatic approach to cross-cultural communication.

Responsibilities

• Manage and monitor the general inbox as the primary contact for inquiries from international faculty, scholars, and sponsoring departments.
• Provide clear, accurate information on complex immigration processes to diverse audiences, including faculty, researchers, and departmental partners.
• Assist with orientations, workshops, and programming that translate complex immigration regulations into accessible information throughout the academic year.
• Help maintain website information regarding programs, services, and related resources for international faculty and scholars.
• Identify and recommend updates to web content related to international faculty and scholar processes.
• Serve as an Alternate Responsible Officer (ARO) for the J-1 Exchange Visitor Program and provide general guidance on federal compliance and reporting requirements.
• Prepare, issue, and distribute DS-2019 forms and process immigration requests with precision and meticulous attention to regulatory requirements.
• Review immigration documentation submitted by prospective scholars and sponsoring departments for completeness and regulatory compliance.
• Maintain and update records in the SEVIS system in accordance with DOS regulations and reporting deadlines.
• Stay current with evolving immigration policies and contribute to the team's collective expertise.
• Collaborate with ISSS leadership, as needed, to interpret and apply complex immigration regulations, exercising sound judgment within your scope of authority.
• Work as a highly functioning, collaborative member of the scholar advising team to support the needs of UT Austin's international faculty and scholar community.
• Coordinate with front desk personnel to ensure seamless service delivery and appropriate response prioritization.
• Identify opportunities for process improvement that benefit both scholars and the institution.
• Transform routine administrative interactions into opportunities to build rapport with faculty, scholars, and campus partners.
• Champion ISSS and Texas Global priorities through active participation in programs and community-building events.
• Contribute to innovation through collaborative participation in staff meetings and working groups focused on enhancing service delivery.
• Foster a sense of belonging by supporting and staffing programs that connect international students and scholars with each other and the greater University community.

Skills

Analytical skills

Customer service

Written communication

Cross-cultural communication

Education

Bachelor's degree

Experience in international education

Job description

Responsibilities

Communication and Outreach

• Manage and monitor the general inbox with professionalism, attention to detail, and timely follow-through, serving as the primary point of contact for inquiries from international faculty, scholars, and sponsoring departments.
• Provide clear, accurate information on complex immigration processes to diverse audiences, including faculty, researchers, and departmental partners.
• Assist with orientations, workshops, and programming that translate complex immigration regulations into accessible information throughout the academic year.
• Help maintain website information regarding programs, services, and related resources for international faculty and scholars.
• Identify and recommend updates to web content related to international faculty and scholar processes.

Immigration Compliance

• Serve as an Alternate Responsible Officer (ARO) for the J-1 Exchange Visitor Program and provide general guidance on federal compliance and reporting requirements.
• Prepare, issue, and distribute DS-2019 forms and process immigration requests with precision and meticulous attention to regulatory requirements.
• Review immigration documentation submitted by prospective scholars and sponsoring departments for completeness and regulatory compliance.
• Maintain and update records in the Student and Exchange Visitor System (SEVIS) in accordance with U.S. Department of State regulations and reporting deadlines.
• Stay current with evolving immigration policies and contribute to the team's collective expertise.
• Collaborate with ISSS leadership, as needed, to interpret and apply complex immigration regulations, exercising sound judgment within your scope of authority.

Scholar-Centered Service

• Work as a highly functioning, collaborative member of the scholar advising team to support the needs of UT Austin's international faculty and scholar community.
• Coordinate with front desk personnel to ensure seamless service delivery and appropriate response prioritization.
• Identify opportunities for process improvement that benefit both scholars and the institution.
• Transform routine administrative interactions into opportunities to build rapport with faculty, scholars, and campus partners.

Team and Institutional Support

• Champion ISSS and Texas Global priorities through active participation in programs and community-building events.
• Contribute to innovation through collaborative participation in staff meetings and working groups focused on enhancing service delivery.
• Foster a sense of belonging by supporting and staffing programs that connect international students and scholars with each other and the greater University community.

Required Qualifications

Bachelor's degree and one year of related international or higher education experience. Demonstrated analytical skills and ability to interpret and apply complex regulations. Exceptional customer service orientation with a commitment to serving international faculty, staff, and campus partners. Superior written communication skills with meticulous attention to detail. Professional demeanor and diplomatic approach to cross-cultural communication.

Strong intercultural competence and sensitivity to diverse community needs. Proven public speaking abilities and experience delivering presentations to diverse audiences. Self-motivated work style with ability to function effectively both independently and collaboratively. Exceptional organizational skills and ability to manage competing priorities. Resilience and adaptability in a dynamic, high-volume environment.

Relevant education and experience may be substituted as appropriate. Note: Due to federal database requirements, only U.S. citizens and permanent residents may apply for this position.

Preferred Qualifications

• Direct experience advising international faculty and scholars on J-1 Exchange Visitor regulations in a university or higher education setting.
• Familiarity with SEVIS and U.S. Department of State Exchange Visitor Program requirements.
• Experience working with diverse international populations.
• Understanding of international faculty and scholar adjustment challenges.
• Experience living or studying abroad.

Salary Range

$49,000+ depending on qualifications.

Working Conditions

Work in a shared office environment. Work around standard office conditions. This position is located in Austin, Texas.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under TitleIX and the JeanneClery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and the Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

Start Here, Change the World At The University of Texas at Austin, tradition meets innovation in the heart of a city that frequents lists of the best places to live and work. Named by Forbes as one of America's Best Large Employers for the sixth year in a row in 2025, UT offers both a dynamic work environment and a gateway to vibrant local culture. Whether you're at the forefront of the student experience, conducting world‑changing research or supporting the engine that drives Texas’ flagship university, working at UT means making a lasting impact on our city, our state and our world. Our more than 20,000 faculty and staff empower 55,000+ students to challenge ideas, pursue passions and shape their futures. Joining UT, you’ll become part of a community dedicated to making a meaningful impact on campus and throughout the world.

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Comments and Inquiries

Email comments to [e-mail]. For questions or concerns regarding equal opportunity only, contact Equal Opportunity Services. Additional information for applicants can be found on the Human Resources web page: Applying for Employment. For more job information, call the Human Resource Service Center at [phone], or toll‑free at (800) 687‑4178. UT Austin is a Tobacco‑free Campus