Assistant in Training

The Buckle, Inc.; Puyallup (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading retail company is seeking an Assistant in Training to enhance the shopping experience for guests. This role involves engaging with customers, driving sales, and supporting store management. Ideal candidates will demonstrate strong customer service skills and a passion for retail.

Qualifications

• Ability to provide legendary service to guests.
• Eager to learn and improve sales presentations.
• Strong communication and interpersonal skills.

Responsibilities

• Greet guests and provide exceptional service.
• Assist with sales and merchandising tasks.
• Train and motivate teammates.

Skills

Customer Service

Sales Skills

Product Knowledge

Job description

Join to apply for the Assistant in Training role at The Buckle, Inc.

Summary

The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks assigned by store management (e.g., cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates, and provide leadership. The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager position is a progression from the AIT position and therefore includes additional high-level duties specific to that position, though the majority of job duties and responsibilities are shared.

Essential Duties And Responsibilities

This description describes the general nature and level of work performed by Teammates assigned to this job. It does not include all duties, responsibilities, and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sales Generation and Guest Service

• Greet Guests with a friendly, engaging attitude, and be consistently prepared to provide legendary service to each Guest.
• Eager and assertive to answer questions regarding the store and its merchandise.
• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires.
• Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience.
• Demonstrate product knowledge and sales education, sharing that knowledge with the Team.
• Maintain knowledge of current sales, promotions, policies regarding payment and exchanges, and security practices.
• Remain consistent on personal sales, and look for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG).
• Achieve personal sales-per-hour, average sales, and total net sales goals set by Store Management.
• Provide legendary service throughout the store, including Front 5, sales floor, fitting rooms, and the register area.
• Know all exchange and return procedures and turn them into showmanship opportunities.
• Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals.
• Meet or exceed standards in Buckle business builders and guest loyalty programs.
• Investigate and expand Guest selection through inventory management tools.
• Build and maintain good Guest relationships to develop a client-based business.
• Lead by example with showmanship, customer service, and attentiveness.
• Recognize and communicate Guest Levels with the Team.
• Ask business-driven and showmanship questions regularly to Managers, Team Leaders, and Teammates.
• Be coachable, welcoming feedback to improve sales presentations.
• Perform leadership actions and maintain high standards whether or not the Manager is present.
• Plan sales goals with the Store Manager.
• Demonstrate ownership of the store’s sales performance.
• Show passion for product education and showmanship to create results.