Virtual Assistant Training Course

Computer Training Online; Massachusetts; Remote; USD 30,000 - 60,000; Full time

Job summary

An innovative training program offers aspiring virtual assistants the chance to gain essential skills and knowledge to thrive in a remote work environment. This comprehensive course covers everything from customer service excellence to effective business planning, ensuring participants are well-equipped to start their own micro business. With hands-on experience, mentorship, and an earnings guarantee for pre-qualified candidates, this opportunity is perfect for those looking to enhance their employability and entrepreneurial skills. Join a community that supports your growth and success in the dynamic world of virtual assistance.

Benefits

Earnings Guarantee

Flexible Working Hours

Access to Digital Tools

Mentorship Program

Comprehensive Training

Online Support

Networking Opportunities

Qualifications

• Strong customer service skills and ability to manage client expectations.
• Proficient in using Microsoft Office and other digital tools for administration.

Responsibilities

• Provide virtual assistance and support to clients in various tasks.
• Conduct market research to understand customer needs and improve services.

Skills

Customer Service

Office Administration

Market Research

Communication Skills

Problem Solving

Education

High School Diploma

Certification in Virtual Assistance

Tools

Microsoft Office Suite

MYOB

Xero

WordPress

Mailchimp

Job description

This training course and business opportunity combines a structured training program, with planning, support and marketing to ensure you successfully start your own micro business as a virtual assistant .

Primarily focused around providing customer service and office admin services this package includes vendor funding to approved students and an earnings guarantee to pre-approved applicants.

Read on for details about how to Pre Qualify for Vendor Financing and an Earnings Guarantee.

Topics included in the Virtual Assistant Training Course Package

Your Working Objectives

Originate and Develop Concepts

In this subject you’ll go through how to setup and define your own skillset and personal attributes that make you stand out from other potential candidates or contractors.

This subject is not focused around how to compete with other people but more so on how you can differentiate yourself and define what you like doing and are good at and understanding how that is appealing to potential employers or clients.

Understand the Market and Opportunity

Business Planning and Pricing

When you combine your ideas and concepts from subject 1 into a spreadsheet that clearly demonstrates and justifies the potential revenue and profit from a business it will giveYOU belief that you can do it. This Subject includes:

• Ideas for packaging products and services
• revenue that increases as you grow your business
• grouping of revenue, cost of goods, marketing and operational costs
• key financial performance indicators and percentages
• the basis for regular reporting to test and measure

Important Legal Topics

You’ll learn important legal aspects for your own virtual assistant business as well as the legal aspects of the business you work for as an employee or contractor. These include:

• Consulting Agreement (defines the work you do)
• Terms of Trade (so you get paid)
• Terms and Conditions
• Returns and Warranties
• Privacy Policy

Know the Products and Services

When you take on a new virtual assistant client you need to know the companies products and services.

Market research is essential to business success because it affects what a company sells, how it packages those products and services and what promotions are designed to attract new customers.

You must know what is happening in the overall market as well as in the business you’re working with so that you can provide the best customer service to bring in new, “ideal” clients.

You must identify:

• your industry or industries.
• Who are the competitors?
• How does it work?
• What changes have happened recently?
• What trends are impacting on your possible product or service?
• Why should I buy from you?

Think of market research as the first step of the marketing process for your business. Without it, you may have a short spurt of success but might find that other virtual assistants might be getting clients that you can’t.

Special Offers & Promotions

Advertising and Lead Generation (CTO)

Businesses use advertising and special offers to attract ideal customers and present them with products and services in a combination, discounted price or both to encourage them to buy now.

Only a small number of website visitors are ready and willing to buy while they are at the website unless they have already done a good amount of research about what they need and who can help them.

Some special offers are designed to get customers to buy if they are ready while others are designed to get potential customers to take some form of action.

Learn about:

• Advertising Copy (the words & headings used)
• Call-to-Action for small business owners
• Filtering and qualifying questions
• Typical new client engagement examples
• How to handle new sales inquiries
• How and when to use online support systems
• SMS, website chat, email and phone

Digital Business Online Tools (MA)

The Virtual Assistant Training Course teaches you about dozens of digital services that enable you to operate and support any business online, remotely from home.

This course is focused on how to use a business website efficiently (including your own website) as a marketing and sales support tool as well as what you can do yourself and when and how to escalate inquiries to higher levels of support when required.

• Website chat systems
• Email and lead capture
• Tools to communicate with customers

Identify Customer Needs

• Identify types of customers and their expectations and needs through consultation and negotiation
• Regularly identify and monitor customer needs through formal and informal communication channels to identify required services
• Assess current products and services against customer needs to determine the ability of the enterprise to meet them

Respond to Customer Needs

• Respond to customer requests in a timely and efficient manner
• Promote workplace services and products to the customer in a manner that assists the development of a positive and professional relationship
• Address customer dissatisfaction promptly according to workplace procedures

Evaluate Service Provided

• Evaluate service provided to the customer and take appropriate action to resolve any issues or complaints
• Seek feedback from customers on the product or service provided
• Document customer feedback according to workplace procedures

Industry Connect – Work Experience Opportunities

To ensure that you get practical experience you will have the opportunity to provide live online support at multiple websites and get mentoring and live support in handling various different customer scenarios.

You will need to competently demonstrated that you can provide effective customer service by:

• promote products and services in a clear and direct manner
• identify customer needs and expectations
• resolve customer concerns and complaints by taking appropriate action, including:
• handling customer needs in a courteous, discreet and sensitive manner
• addressing customer complaints and escalating where necessary
• apply workplace procedures relating to customer feedback, including:
• customer service and continuous improvement processes
• workplace customer service practices

Virtual Assistant Training Course includes Local Awareness Marketing

When you start your Virtual Assistant Business with our brand licensing and training program you get access to our group wide marketing, including Campaign design and Advertising budget.

You’ll use your market research, customer service and selling skills to tailor your products and services to the people interested in becoming your clients and then manage the sales and marketing pipeline until they either become your client or choose to go elsewhere.

ULTIMATE Virtual Assistant Training Course Package Included

As a Workface Virtual Assistant you receive access to a MASSIVE range of software training courses and support, including these topics:

• Bookkeeping and Accounting tasks using MYOB and Xero
• Microsoft Office Suite of programs (Word, Excel, PowerPoint and Outlook)
• Digital Marketing training courses from WordPress, Google, Facebook, Mailchimp and more

This INCLUDE training AND professional support to set up your own domain name and WordPress website.

This training and internship course includes access to the central support team, your own completion coach and an earnings guarantee. You must be in a good position to start soon or work part-time, have good computer skills and be a good communicator.

If you have these attributes and a positive attitude focused around understanding customers needs and finding solutions we will offer you an earnings guarantee.

Pre qualify with us to get course fees and confirmation of an earnings guarantee.

Be more employable and find a job Update and Upskill our team members or clients Develop skills to start or grow a business

Which of these areas are you interested in?

Data Entry Office Support & Administration Freelance Content Writing Social Media & Engagement Online Tutor Graphic Designer Software Analysis & Developer Accounting & Bookkeeping Customer Service Assistant Online Sales Representative

• How many people need training?
• Tell us about your situation & needs?

  Let us know which software you'd like to learn more about too.

Choose the services you'd like? *

Detailed Training Outline Current specials & discounts Best courses for my career Starting a business from scratch Buying an Online Business

Start or BuyanOnline BusinessPromotingOnlineCourses

As a training course creator we have a proven system where you canbuyanonline businessproviding pre sales customer service and support as well as the ability to promote your own professional services.

Training courses are digital products so they are quicker and easier to deliver to customers and can be supportonlinefrom anywhere.

Watch our Introduction Video and make contact if you are interested in learning more.

Up-skill and learn to use Xero , MYOB and Microsoft Excel to be confident applying for accounting jobs or start a bookkeeping business working remotely from your own home!

Now is the best time to start an online business and work from home as a virtual assistant. Learn how to provide customer service and support as a fundamental soft skill for all your clients.

Get full training on soft skills, technical skills, practical internships and even an earnings guarantee for pre qualified graduates of the Virtual Assistant Training Course.

Get clarity for career success (included for free with selected training packages). Learn more