Assistant II - TLED Computer Centers (Hourly)

Austin Community College; Austin (TX); On-site; USD 27,000 - 39,000; Part time

Benefits offered by this job

Medical, dental, life insurance

Retirement plans

ACC Money Purchase Plan

Job summary

Austin Community College seeks an Assistant II for the TLED Computer Centers. In a busy open lab, you assist students with technical issues, manage check-out of devices, and help run short training sessions on ACC software and technologies.

You will handle FERPA-compliant inquiries, coordinate with campus departments, keep accurate logs, and support a friendly college environment focused on student success. This role is hourly and community-minded.

Qualifications

• High School Diploma required.
• Previous customer service experience.
• Bilingual English/Spanish preferred.
• Adaptable and able to multitask in a busy lab.

Responsibilities

• Assist students, faculty, and staff with technical issues in the Computer Center.
• Answer questions and refer non-technical inquiries to the proper departments.
• Coordinate second level requests and ensure FERPA compliance.
• Check out equipment to students and staff; maintain logs and data.
• Provide feedback for training opportunities and work with campus teams.

Skills

Customer service

Technical support

Windows/Mac OS

Bilingual English/Spanish

Education

High School Diploma

Associate degree or higher

Tools

Microsoft Office

Google Mail

Blackboard

Tablets (iPads/Android)

Job description

Job Posting Title: Assistant II - TLED Computer Centers (Hourly)

Job Description Summary: To interact with current students in an open computer lab environment by responding to inquiries and technical support questions. Additionally, employees will facilitate the check out of available technology to students, and may lead (or assist with) training sessions for common ACC software and technologies. Employees will serve as stewards to the college in order to help ensure success for all students.

Description of Duties and Tasks

• Assists students, faculty, and staff with technical issues in the Computer Center (students), or other designated student technical support areas on campus.
• Promptly answers technical questions for students (including, but not limited to ACCMail, Blackboard, etc) and refers non-technical questions to the appropriate departments.
• Appropriately identifies and coordinates second level requests when special access is required to resolve customer inquiries.
• Adheres to Family Educational Right to Privacy Act (FERPA) and other federal and state regulations regarding privacy.
• Provides feedback on frequent support requests for training opportunities.
• Communicates and coordinates with internal departments.
• Will be responsible for checking out technology to students (computer center) or faculty and staff (media center) including but not limited to: iPads, calculators, webcams, etc.
• Enters data, maintains files, records, logs, through use of tracking systems.
• May serve as a technical resource for computer hardware and software.

Knowledge

• Customer service principles and practices.
• Technical support practices, standards, and protocols in regard to supporting students, faculty, and staff, both in-person and virtually.
• Computer applications including (but not limited to) Windows, Mac, Internet browsers, smart phones, tablets, and multimedia equipment.

Skills

• Maintaining an established work schedule.
• Effectively using listening skills.
• Drafting effective written communications.
• Multitasking using phone, chat, and email concurrently and dealing with high volume of student requests and interruptions.
• Showing initiative and being able to quickly adapt to changes.
• Effectively using interpersonal and communications skills including tact and diplomacy.
• Effectively using organizational and planning skills with attention to detail and follow-through.
• Establishing and maintaining effective collegewide working relationships.
• Maintaining confidentiality of work-related information and materials.

Technology Skills

• Demonstrated proficiency using standard office software applications.
• Use a multi-line hard and/or soft phone.
• Keyboarding skills with emphasis on speed and accuracy.
• Able to navigate multiple operating systems and brows and able to cross reference across multiple databases and resource materials.

Other Preferred Technology Skills

• Working knowledge of Google Mail
• Working knowledge of Blackboard
• Working knowledge of Microsoft Office and Google Docs
• Working knowledge of tablets (iPads/Android)
• Working knowledge of Microsoft Windows
• Working knowledge of Apple MacOS, iOS and iPadOS
• Bilingual in English/Spanish
• Working knowledge of any or all of the following college oriented areas: Admissions, Financial Aid, Cashier, Distance Learning, Registration, Adult Education, and Continuing Education, Early College Start, and Student Resources.

Required Work Experience

Previous customer service experience.

Required Education

High School Diploma.

Preferred Education

Associate degree or higher.

Physical Requirements

• Work is routinely performed in a standard office or similar environment. Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.
• Occasional lifting of objects up to 10 pounds.

Safety

Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Job Location and Hours

Riverside Campus (1 Position) - Tuesday and Thursday, 8:00am to 5:00pm.

Pay Rate $24.10/hour. Up to 19 hours per week.

Number of Openings: 1. Job Posting Close Date: September 14, 2026.

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting. Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information. For direct access to the current Annual Security Report, visit www.austincc.edu/asr. You may obtain a hard copy by contacting the Clery Compliance Officer ([e-mail]). For an overview, see ACC's Clery Act website.

Benefits

• Medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D.
• ACC does not participate in Social Security.
• ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP‑Faculty and Administrators Only).
• Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.

Equal Opportunity Statement

Austin Community College (“ACC” or “College”) is an equal education and equal employment opportunity employer and prohibits discrimination in employment at the college and access to its programs or activities on the basis of race, color, religion, sex (including gender identity, sexual orientation, marital status, and pregnancy), national origin, age (40 and older), veteran status or military service, disability, genetic information or any other basis prohibited by local, state, or federal law. This includes the prohibition of discrimination, including harassment, against any employee, applicant for employment, student, or applicant for admission. ACC will take steps to ensure that the lack of English language skills will not be a barrier to admission and participation in all educational and vocational programs.