Assistant Human Resources Director

Hyatt Hotels Corporation; Park City, Northern (UT, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Free room nights

Medical, dental and vision insurance

401K with company match

Free employee meals

Generous paid time off

Employee stock purchase plan

Ski pass

Excellent training & development

Job summary

Hyatt Hotels Corporation in Park City, Utah, seeks an Assistant Director of Human Resources to lead day-to-day HR functions and develop people strategies across the hotel operation.

The role focuses on onboarding, service excellence, compliance learning, and colleague engagement, with a clear path toward future HR leadership. Strong HR generalist background and hospitality experience are essential.

Qualifications

• Bachelor’s degree in Human Resources, Hospitality, Business, Education, or a related field; equivalent HR experience may be considered.
• At least two years of HR generalist experience, including advising leaders and supporting core HR processes.
• At least one year of Learning & Development, training facilitation, instructional design, or organizational development experience.
• Hospitality experience required; luxury hospitality experience strongly preferred.
• Fluent written and spoken English required; Spanish preferred.

Responsibilities

• Own the hotel’s learning calendar and coordinate onboarding, new-hire orientation, recurring training, and job-specific development in partnership with department leaders.
• Design, deliver, and maintain engaging learning experiences that reinforce luxury service standards, Forbes expectations, operational consistency, and Hyatt culture.
• Facilitate training and communicate policies, procedures, safety updates, and guest service standards clearly to a diverse workforce.
• Assess department training needs, translate operational priorities into practical learning plans, and coach managers on effective on-the-job development.
• Build manager and leadership capability through development programs, performance conversations, feedback coaching, and succession-readiness initiatives.
• Maintain accurate training records, completion reporting, materials, evaluations, and Learning Management System data; use results to improve learning impact.
• Partner with the Director of Human Resources on HR strategy, workforce planning, recruitment and staffing, wage and salary administration, and execution of hotel and company initiatives.
• Assist with employee and labor relations, performance management, recognition, engagement, leave-of-absence administration, and colleague communications.
• Support international recruitment and colleague housing processes, as applicable to resort operations, while maintaining a high standard of service and compliance.
• Lead and develop HR office processes, records, reporting, and administrative systems with accuracy, confidentiality, integrity, and accountability.
• Serve as a trusted resource to colleagues and leaders, modeling Hyatt’s purpose of caring for people so they can be their best.
• Compliance, Safety & Risk Prevention: coordinate required compliance learning, including harassment prevention, food safety, emergency preparedness, occupational health, workplace conduct, and other company or regulatory requirements.
• Support implementation and monitoring of safety programs and collaborate with managers to build a proactive culture of awareness, prevention, and accountability.
• Maintain and audit training files, safety logs, and compliance documentation to support readiness for OSHA, Health Department, company, and other regulatory reviews.
• Ensure learning content and HR practices are current, accessible, consistently applied, and aligned with applicable laws, policies, and operating standards.

Skills

HR generalist knowledge

English proficiency

Presentation skills

Attention to detail

Organization

Education

Bachelor’s degree in HR, Hospitality, Business, Education, or related field

Tools

Microsoft Office Suite

LMS/HRIS

Job description

Close Inclusive Collection Job Postings Notification

\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \"

The Grand Hyatt Deer Valley Hotel is in the famed Deer Valley ski resort and approximately 40 minutes from the Salt Lake City International Airport. The Grand Hyatt Deer Valley Hotel is part of a new development, planned to incorporate 17 ski lifts, ±1,600 residential units, 8 hotels with a total of ±1,350 rooms, ±250,000 square feet of conference and retail space, and one of the largest “ski beaches” in the world.

The Grand Hyatt is comprised of 436 luxury accommodations including 381 guest rooms and 55 residential units with approximately 30,000 square feet of versatile indoor meeting space, lobby level 3-meal restaurant and bar, signature bar, pool/après ski bar and grill, coffee bistro, large outdoor event terrace, pool and 3 whirlpools, kids club, and fitness area.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Assistant Director of Human Resources

The Assistant Director of Human Resources is a visible HR leader who partners with the Director of Human Resources to lead the day-to-day HR function and execute short- and long-term people strategies. This role serves as the hotel’s Learning & Development champion, strengthening onboarding, service excellence, compliance learning, manager capability, and colleague engagement across the operation.

The ideal candidate brings strong HR generalist knowledge and a genuine passion for hospitality. They are equally comfortable advising leaders on employee matters, facilitating an engaging training session, interpreting policy, and building the systems that help colleagues do their best work. This role is designed to develop future Human Resources Directors.

Key Responsibilities

Own the hotel’s learning calendar and coordinate onboarding, new-hire orientation, recurring training, and job-specific development in partnership with department leaders.

Design, deliver, and maintain engaging learning experiences that reinforce luxury service standards, Forbes expectations, operational consistency, and Hyatt culture.

Facilitate training and communicate policies, procedures, safety updates, and guest service standards clearly to a diverse workforce.

Assess department training needs, translate operational priorities into practical learning plans, and coach managers on effective on-the-job development.

Build manager and leadership capability through development programs, performance conversations, feedback coaching, and succession-readiness initiatives.

Maintain accurate training records, completion reporting, materials, evaluations, and Learning Management System data; use results to improve learning impact.

Partner with the Director of Human Resources on HR strategy, workforce planning, recruitment and staffing, wage and salary administration, and execution of hotel and company initiatives.

Assist with employee and labor relations, performance management, recognition, engagement, leave-of-absence administration, and colleague communications.

Support international recruitment and colleague housing processes, as applicable to resort operations, while maintaining a high standard of service and compliance.

Lead and develop HR office processes, records, reporting, and administrative systems with accuracy, confidentiality, integrity, and accountability.

Serve as a trusted resource to colleagues and leaders, modeling Hyatt’s purpose of caring for people so they can be their best.

Compliance, Safety & Risk Prevention

Coordinate required compliance learning, including harassment prevention, food safety, emergency preparedness, occupational health, workplace conduct, and other company or regulatory requirements.

Support implementation and monitoring of safety programs and collaborate with managers to build a proactive culture of awareness, prevention, and accountability.

Maintain and audit training files, safety logs, and compliance documentation to support readiness for OSHA, Health Department, company, and other regulatory reviews.

Ensure learning content and HR practices are current, accessible, consistently applied, and aligned with applicable laws, policies, and operating standards.

Success will be measured by an organized and engaging learning environment, strong onboarding and training completion, confident and capable managers, accurate HR administration, timely compliance readiness, and a colleague experience that reflects care, service, and accountability.

Why Work at Hyatt?

• Free room Nights, Discounted and friends & Family room rates*


• Medical, Dental and vision insurance with only 30-day waiting period*!


• 401K with company Match*


• Free employee meal during shift


• Generous paid time off*


• Employee stock purchase plan*


• Ski Pass*


• Excellent training, professional development and more

*Applicable for FT Year Around Positions

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

Bachelor’s degree in Human Resources , Hospitality, Business, Education, or a related field; equivalent HR experience may be considered.

At least two years of HR generalist experience, including experience advising leaders and supporting core HR processes.

At least one year of Learning & Development, training facilitation, instructional design, or organizational development experience.

Hospitality experience required; luxury hospitality experience strongly preferred.

Fluent written and spoken English required; Spanish preferred.

Working knowledge of employment practices, OSHA, Health Department requirements, workplace safety, and compliance training—or the ability and willingness to learn quickly.

Experience with Microsoft Office Suite; familiarity with a Learning Management System or HRIS preferred.

Professional presentation skills, refined verbal and written communication, strong organization, and exceptional attention to detail.

A true desire to satisfy the needs of others in a fast-paced environment, with the ability to inspire trust, motivate colleagues, and handle sensitive information with discretion.

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