Housekeeping Houseperson (On Call)

Loews Hotels, LLC.; St. Louis (MO); Presencial; USD 17.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & wellness benefits

401(k) & company match

Paid time off

Descripción de la vacante

Loews Hotels, LLC. in St. Louis is seeking a dedicated Housekeeping Associate to maintain clean public areas and guest rooms while delivering excellent guest service.

The role emphasizes teamwork, attention to detail, and adherence to brand standards to create a welcoming environment for guests. Applicants should be able to stand long hours, lift up to 150 pounds, and work a flexible schedule including weekends and holidays.

Formación

• Previous experience an asset.
• Able to work as part of a dynamic quality-driven team.
• Basic English language skills.
• Requires extensive standing, walking, lifting and bending.
• Able to push, stand, stoop, bend, and lift items weighing up to 150 pounds repetitively during entire shift.
• Able to work a flexible schedule, including weekends and holidays.
• Must be customer-service orientated and have excellent hospitality skills.

Responsabilidades

• Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards.
• Consistently maintains a friendly positive attitude that ensures positive guest experience and giving recognition to returning guests.
• Follow and adhere to all policies and procedures as set forth by the Housekeeping Department.
• Follows proper etiquette when communicating over the radio.
• Respond, follow and close HotSOS and other requests when assigned to them by the proper usage of Rexx/ radio.
• Responsible for helping room attendants by emptying trash and soiled linen from housekeeping carts.
• Help maintain the following areas at all times: public rest rooms, hotel lobby levels, ashtrays, elevators and tracks, ice machine areas, stairwells, building entrance and hallways.
• Handle guests with excellent guest relations skills.
• Clean back-of-the-house windows as needed.
• Vacuum guest hallways daily.
• Use proper chemicals when cleaning as described by the department's procedures.
• Attend all departmental meetings as scheduled.
• Perform all duties in a timely and efficient manner.
• Maintain linen closets clean, stock and organize.
• Bring trash to compactor at the end of the day.
• Responsible for washing guest room glassware and delivered to linen closets.
• Responsible for bringing dirty glassware to housekeeping at the end of the shift.
• Perform all other duties as directed by management that are consistent with the policies and procedures of the company.
• Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance.
• Is polite, friendly, and helpful to the guests, management, and fellow team members.
• Attends all appropriate hotel meetings and training sessions.
• Maintains cleanliness and excellent condition of equipment, and work area.
• Executes emergency procedures in accordance with hotel standards.
• Complies with safety regulations and procedures.
• Complies with hotel policies and rules.
• Recycles whenever possible.
• Remains current with hotel information and changes.

Conocimientos

English basics

Team player

Hospitality minded

Descripción del empleo

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance & Pet Bereavement
• Team Member Hotel Rates, other discounts, perks & more
• Discounted Parking including game days & special events
• Complimentary meals in Team Member Cafe while working
• Discounted perks for Ballpark Village and St. Louis Cardinals Store
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

To clean all public guest room areas of the hotel as assigned.To promote good public relations.

Essential Functions and Responsibilities

• Reports to work as scheduled, in proper uniform, in accordance with the company's personal appearance standards
• Consistently maintains a friendly positive attitude that ensures positive guest experience and giving recognition to returning guests.
• Follow and adhere to all policies and procedures as set forth by the Housekeeping Department
• Follows proper etiquette when communicating over the radio
• Respond, follow and close HotSOS and other requests when assigned to them by the proper usage of Rexx/ radio
• Responsible for helping room attendants by emptying trash and soiled linen from housekeeping carts
• Help maintain the following areas at all times: public rest rooms, hotel lobby levels, ashtrays , elevators and tracks, ice machine areas, stairwells, building entrance and hallways
• Handle guests with excellent guest relations skills
• Clean back-of-the-house windows as needed
• Vacuum guest hallways daily
• Use proper chemicals when cleaning as described by the department's procedures
• Attend all departmental meetings as scheduled
• Perform all duties in a timely and efficient manner
• Maintain linen closets clean, stock and organize
• Bring trash to compactor at the end of the day
• Responsible for washing guest room glassware and delivered to linen closets
• Responsible for bringing dirty glassware to housekeeping at the end of the shift
• Perform all other duties as directed by management that are consistent with the policies and procedures of the company
• Notifies immediate supervisors promptly and fully of all problems or unusual matters of significance
• Is polite, friendly, and helpful to the guests, management, and fellow team members
• Attends all appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment, and work area
• Executes emergency procedures in accordance with hotel standards
• Complies with safety regulations and procedures
• Complies with hotel policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes

Supportive Functions and Responsibilities

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Complies with hotel uniform and grooming standards

Qualifications

• Previous experience an asset
• Able to work as part of a dynamic quality-driven team
• Basic English language skills
• Requires extensive standing, walking, lifting and bending
• Able to push, stand, stoop, bend, and lift items weighing up to 150 pounds repetitively during entire shift
• Able to work a flexible schedule, including weekends and holidays
• Must be customer-service orientated and have excellent hospitality skills

Physical Demands

It is required by this position that one will be:

• On their feet over 2/3 of the time
• Walking over 2/3 of the time
• Using hands to handle, feel or point over 2/3 of the time
• Stooping, kneeling, crouching, crawling 1/3 of the time
• Using their listening and communication skills 2/3 of the time.
• Able to push, pull, and carry 150 lbs

There are special vision requirements that we ask for and they are:

• Close vision (clear vision at 20 inches or less)
• Distance vision (clear vision at 20 feet or more)
• Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)