Assistant Housekeeping Manager — Luxury Resort Leadership

Four Seasons Hotels Limited; United States; On-site; USD 70,000 - 83,000; Full time

Benefits offered by this job

Salary range $70k–$83k per year

Employer-paid medical, dental, vision

Retirement plan

Travel credits and wellness benefits

Paid time off & holidays

Complimentary stays and exclusive Four

Job summary

Four Seasons Resorts Lana’i is seeking an Assistant Housekeeping Manager who will lead daily housekeeping operations, raise service standards, and deliver exceptional guest and employee experiences. You will supervise team members, manage scheduling, training, inspections, and payroll, and ensure Forbes Five-Star and AAA Five‑Diamond standards are consistently achieved.

A US work authorization is required; role requires flexible hours and weekend work; ability to stand and lift up to 30 lbs;

Qualifications

• Legal work authorization to work in the United States.

Responsibilities

• Supervise and lead housekeeping team members across guest rooms, public areas, and wellness spaces.
• Ensure Forbes Five-Star and AAA Five-Diamond standards are consistently achieved through daily oversight, inspections, and quality assurance.
• Manage team scheduling, daily assignments, labor reporting, payroll submission, and shift operations to support efficient department performance.
• Conduct regular inspections of guest rooms, public areas, and wellness facilities to maintain exceptional cleanliness, presentation, and operational standards.
• Address guest requests, concerns, and service recovery situations with professionalism and urgency to deliver personalized luxury experiences.
• Maintain clear communication with team members and leadership, ensuring timely follow-up on operational needs, guest preferences, and special requests.
• Monitor staff productivity and service quality, providing ongoing coaching and support to achieve departmental goals.

Skills

Supervisory experience

Job description

Four Seasons Resorts Lana’i is seeking an Assistant Housekeeping Manager who will lead daily housekeeping operations, raise service standards, and deliver exceptional guest and employee experiences. You will supervise team members, manage scheduling, training, inspections, and payroll, and ensure Forbes Five-Star and AAA Five‑Diamond standards are consistently achieved.

A US work authorization is required; role requires flexible hours and weekend work; ability to stand and lift up to 30 lbs;