Assistant Housekeeping Manager

The Walt Disney Company; Richmond (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Major Medical Coverage

Short & Long Term Disability

Life Insurance

Retirement Savings Plan Option

Job summary

Disney Cruise Line is seeking an Assistant Housekeeping Manager to lead a diverse team aboard a Disney vessel in the United States. You will manage guest staterooms, public areas, and crew accommodations while ensuring top cleanliness, safety, and regulatory standards.

Role requires strong leadership, excellent communication, and the ability to multitask in a dynamic shipboard environment. Onboard benefits and a structured development path are offered.

Qualifications

• Minimum 2 years housekeeping leadership on ships or 200+ room 5 Star hotel within the last 4 years.
• Proven experience leading a diverse team.
• Demonstrated strong communication skills, both verbal and written.
• Demonstrated ability to handle multiple tasks.
• Ability to make decisions.
• Strong partnering, collaboration and relationship skills with various Line of Business/Departmental Leaders.
• Strong PC skills with Microsoft Programs.
• Knowledge of maintenance reporting cloud-based systems and hotel integration.

Responsibilities

• Responsible for assigned area/location including but not limited to: Guest Staterooms/Crew Accommodations, Night Operations, Public Areas, Deck, Wardrobe, Floor Care.
• Uphold the highest standards of cleanliness and maintenance of ship.
• Conduct daily area Inspections and confirm they comply to our Show quality and maintenance and USPH standards.
• Ensuring MLC 2006 compliance/accurate time recording practices are being followed.
• Overall scheduling of the team with work assignments.
• Handle and resolve housekeeping related Guest issues in a timely manner.
• Conduct daily inspection of designated areas including Stateroom Inspections and Pest Management Inspections.
• Ensure all housekeeping areas meet USPH and Coast Guard regulations.
• Oversee appropriate use of housekeeping equipment and chemicals.
• Supervise luggage operations on embark/debark days.
• Facilitate department meetings; conduct pre-shift and break out meetings.
• Timely communication, documentation and follow up on all guest issues.
• Provide leadership and development to team.

Skills

Leadership

Communication

Multitasking

Decision Making

Collaboration

PC Skills

USPH Knowledge

Education

Hospitality Management degree or equivalent

Tools

Microsoft Office

Maintenance software

Job description

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional,

As an Assistant Housekeeping Manager, you will use your housekeeping knowledge, while building lasting relationships with other department managers and staff. Collectively, you will share a common goal, and that is to exceed Guest expectations. Additionally, you will help develop housekeeping crew, as you guide them on their path to success! Thus, you will play an important role within the Disney Cruise Line team.

You will report to the Housekeeping Manager.

Level: Officer (2 Stripes)

Responsibilities :

• Responsible for assigned area/location including but not limited to: Guest Staterooms/Crew Accommodations, Night Operations, Public Areas, Deck, Wardrobe, Floor Care

• Uphold the highest standards of cleanliness and maintenance of ship

• Conduct daily area Inspections and confirm they comply to our Show quality and maintenance and USPH standards

• Ensuring MLC 2006 compliance/accurate time recording practices are being followed in Company provided systems for crew members

• Overall scheduling of the team with work assignments

• Handle and resolve housekeeping related Guest issues in a timely manner

• Conduct daily inspection of designated areas which includes: Daily Stateroom Inspection as per Quality Standard as well as Stateroom Pest Management Inspection & Quarterly Stateroom Inspection (maintenance & upkeep)

• Ensure all housekeeping areas meet USPH and Coast Guard regulations

• Oversee appropriate use and operation of housekeeping equipment and chemicals

• Supervise luggage operations on embark/debark days

• Facilitate department meetings; conduct daily pre-shift and break out meetings

• Timely communication, documentation and appropriate follow up on all guest issues

• Provide leadership and development to team

Basic Qualifications :

• Minimum 2 years Housekeeping Leadership experience on ships or 200+ room 5 Star hotel, within the last 4 Years

• Proven experience leading a diverse team

• Demonstrated strong communication skills, both verbal and written

• Demonstrated ability to handle multiple tasks

• Ability to make decisions

• Strong partnering, collaboration and relationship skills with various Line of Business/Departmental Leaders

• Strong Computer skills (Microsoft Programs) with a demonstrated proficiency with PC based data bases

• Knowledge of maintenance reporting cloud-based systems and hotel integration, with an openness to learning new ones

Preferred Qualifications:

• Hospitality Management degree or equivalent a plus

• Dry-dock, re-fit Experience a plus

• New Ship/Launch Experience a plus

• Knowledgeable of guidelines (i.e. USPH, MLC, ILO)

Additional Information :

This is a SHIPBOARD role.

Benefits offered year-round, on contract and off-contract, as long as return contract is signed, including Major Medical Coverage, Short & Long Term Disability, Life Insurance and Retirement Savings Plan Option

You must:

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel

• Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan

• Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control

• If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

You Responsibilities:

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)

• Complete a pre-employment medical

• Obtain a criminal background check

• Bring approved work shoes

**Disney Cruise Line is a drug‑free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

Location: United States

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [e-mail] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.