Assistant Housekeeping Manager

Disney Cruise Line; Town of Florida (NY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Major Medical Coverage

Short & Long Term Disability

Life Insurance

Retirement Savings Plan Option

Job summary

Disney Cruise Line is seeking an Assistant Housekeeping Manager to lead on-board housekeeping operations, guiding a diverse crew to maintain shipboard guest areas to the highest standards. You will report to the Housekeeping Manager and oversee stateroom cleanliness, public areas, inspections, and USPH compliance while developing your team and ensuring guest satisfaction at sea.

The role includes scheduling, safety responsibilities, and active participation in pre-shift meetings to drive

Qualifications

• Minimum 2 years housekeeping leadership on ships or 200+ room 5 Star hotel within the last 4 years.
• Proven experience leading a diverse team.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks and make decisions.
• Strong partnering, collaboration and relationship skills with various department leaders.
• Strong computer skills with Microsoft Programs and PC-based databases.
• Knowledge of maintenance reporting cloud-based systems and hotel integration.

Responsibilities

• Responsible for assigned area including Guest Staterooms, crew accommodations, night operations, public areas and deck.
• Uphold the highest standards of cleanliness and ship maintenance.
• Conduct daily area inspections and ensure compliance with USPH standards.
• Schedule the housekeeping team and assign tasks.
• Address guest issues promptly and professionally.
• Lead daily pre-shift and break-out meetings.
• Provide leadership and development to the team.

Skills

Housekeeping leadership

Communication skills

Team management

Decision making

Education

Hospitality Management degree

Tools

Microsoft Office

PC-based databases

Job description

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

As an Assistant Housekeeping Manager, you will use your housekeeping knowledge, while building lasting relationships with other department managers and staff. Collectively, you will share a common goal, and that is to exceed Guest expectations. Additionally, you will help develop housekeeping crew, as you guide them on their path to success! Thus, you will play an important role within the Disney Cruise Line team.

You will report to the Housekeeping Manager.

Level: Officer (2 Stripes)

Responsibilities :

• Responsible for assigned area/location including but not limited to: Guest Staterooms/Crew Accommodations, Night Operations, Public Areas, Deck, Wardrobe, Floor Care
• Uphold the highest standards of cleanliness and maintenance of ship
• Conduct daily area Inspections and confirm they comply to our Show quality and maintenance and USPH standards
• Ensuring MLC 2006 compliance/accurate time recording practices are being followed in Company provided systems for crew members
• Overall scheduling of the team with work assignments
• Handle and resolve housekeeping related Guest issues in a timely manner
• Conduct daily inspection of designated areas which includes: Daily Stateroom Inspection as per Quality Standard as well as Stateroom Pest Management Inspection & Quarterly Stateroom Inspection (maintenance & upkeep)
• Ensure all housekeeping areas meet USPH and Coast Guard regulations
• Oversee appropriate use and operation of housekeeping equipment and chemicals
• Supervise luggage operations on embark/debark days
• Facilitate department meetings; conduct daily pre-shift and break out meetings
• Timely communication, documentation and appropriate follow up on all guest issues
• Provide leadership and development to team

Basic Qualifications :

• Minimum 2 years Housekeeping Leadership experience on ships or 200+ room 5 Star hotel, within the last 4 Years
• Proven experience leading a diverse team
• Demonstrated strong communication skills, both verbal and written
• Demonstrated ability to handle multiple tasks
• Ability to make decisions
• Strong partnering, collaboration and relationship skills with various Line of Business/Departmental Leaders
• Strong Computer skills (Microsoft Programs) with a demonstrated proficiency with PC based data bases
• Knowledge of maintenance reporting cloud-based systems and hotel integration, with an openness to learning new ones

Preferred Qualifications :

• Hospitality Management degree or equivalent a plus
• Dry-dock, re-fit Experience a plus
• New Ship/Launch Experience a plus
• Knowledgeable of guidelines (i.e. USPH, MLC, ILO)

Additional Information :

This is a SHIPBOARD role.

Benefits offered year-round, on contract and off-contract, as long as return contract is signed, including Major Medical Coverage, Short & Long Term Disability, Life Insurance and Retirement Savings Plan Option

You must:

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
• Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan
• Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
• If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

You Responsibilities:

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
• Complete a pre-employment medical
• Obtain a criminal background check
• Bring approved work shoes
• Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.