Human Resources Manager

Disney Cruise Line; Town of Florida (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Disney Cruise Line is seeking a Shipboard Human Resources Manager to support HR service delivery aboard a vessel. You will be the primary contact for Crew employee relations, performance management, and HR initiatives while collaborating with leaders and acting as a trusted advisor.

You will report to the Manager, Human Resources (shipboard) and operate at Level: 2 ½ Stripes, with responsibilities spanning compensation/benefits, employee relations, and learning & development to foster an

Qualifications

• Minimum of 3 years of formal Human Resources experience in at least one functional area (e.g. learning and development, compensation & benefits, employee relations, compliance, workforce planning & administration)
• Minimum of one year experience in employee relations and/or performance management concepts and practices
• Minimum of 1 year in a leadership and/or Operations role
• Shipboard, hospitality, or travel industry experience a plus
• Experience supporting a culturally diverse or geographically dispersed workforce

Responsibilities

• Delivers key shipboard HR functions—including Compensation and Benefits, Employee Relations, and Learning and Development—while serving as a strategic partner to leadership and a resource to Crew in cultivating a fair, inclusive, and high-performing workplace.
• Demonstrates strong business acumen and applies a strategic, consultative approach to anticipate needs, assess challenges, and deliver innovative HR solutions aligned with evolving business priorities and individual vessel needs.
• Maintains a relentless focus on enhancing the Crew experience by aligning efforts with company values and strategic priorities to foster a supportive, engaging, and inclusive onboard environment
• Partner with shipboard leaders to strengthen leadership behaviors by identifying growth opportunities and implementing targeted development strategies, including expectation memos, feedback sessions, and tailored training. Conducts need assessments to identify key opportunities in training, communication, organizational efficiency, etc.
• Conduct needs assessments to identify opportunities in training, communication, and organizational effectiveness, ensuring alignment with the organization’s goals and desired outcomes.
• Facilitate team effectiveness sessions (e.g. New Leader Transitions, role clarification, conflict resolution, trust-building, team strategy, etc.) and HR training courses for returning and new hire Crew and Officers,
• Support the implementation of organizational projects and initiatives by providing tools, processes, and guidance for effective execution. Collaborate with the Shipboard Human Resources Manager to apply change management strategies that facilitate smooth transitions and sustainable outcomes.

Skills

Performance management

Learning and Development

Crew relations

Strategic partnership

Leadership

Change management

Job description

About The Role & Team

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional,

About The Role & Team

This is a shipboard role. As Shipboard Human Resources Manager, you will perform multiple responsibilities to support our HR service delivery model. You will be the primary contact for Crew employee relations, performance management, and Human Resources initiatives while collaborating with leaders, building positive relationships and being a trusted advisor. You will report to: Manager, Human Resources (shipboard). Level: 2 ½ Stripes.

Responsibilities

How You Will Make a Difference

• Delivers key shipboard HR functions—including Compensation and Benefits, Employee Relations, and Learning and Development—while serving as a strategic partner to leadership and a resource to Crew in cultivating a fair, inclusive, and high-performing workplace.
• Demonstrates strong business acumen and applies a strategic, consultative approach to anticipate needs, assess challenges, and deliver innovative HR solutions aligned with evolving business priorities and individual vessel needs.
• Maintains a relentless focus on enhancing the Crew experience by aligning efforts with company values and strategic priorities to foster a supportive, engaging, and inclusive onboard environment
• Partner with shipboard leaders to strengthen leadership behaviors by identifying growth opportunities and implementing targeted development strategies, including expectation memos, feedback sessions, and tailored training. Conducts need assessments to identify key opportunities in training, communication, organizational efficiency, etc.
• Conduct needs assessments to identify opportunities in training, communication, and organizational effectiveness, ensuring alignment with the organization’s goals and desired outcomes.
• Facilitate team effectiveness sessions (e.g. New Leader Transitions, role clarification, conflict resolution, trust-building, team strategy, etc.) and HR training courses for returning and new hire Crew and Officers,
• Support the implementation of organizational projects and initiatives by providing tools, processes, and guidance for effective execution. Collaborate with the Shipboard Human Resources Manager to apply change management strategies that facilitate smooth transitions and sustainable outcomes.

Basic Qualifications

• Minimum of 3 years of formal Human Resources experience in at least one functional area (ex: learning and development, compensation & benefits, employee relations, compliance, workforce planning & administration)
• Minimum of one year experience in employee relations and/or performance management concepts and practices
• Minimum of 1 year in a leadership and/or Operations role

Preferred Qualifications

• Shipboard, hospitality, or travel industry experience a plus
• Experience supporting a culturally diverse or geographically dispersed workforce

Additional Information

This is a SHIPBOARD role.

You must

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
• Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan
• Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
• If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

Your Responsibilities

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
• Complete a pre-employment medical
• Obtain a criminal background check
• Bring approved work shoes
• Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.