Assistant Housekeeping Manager

Equinox Hotels; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Equinox Hotels in New York City seeks an Assistant Housekeeping Manager to oversee PM shift operations, ensuring top-tier cleanliness and brand standards across back and front of house.

You will coordinate with Front Office, Engineering, and In Room Dining; supervise attendants and Valet teams; conduct pre-shift meetings and manage payroll, inventory and scheduling. Must have 3–5 years in luxury NYC hotels and NYC union experience.

Qualifications

• Bachelor’s degree or equivalent required.
• Three to five years in luxury NYC hotels.
• NYC union experience required.
• Ability to communicate in English with guests, co-workers, and management.
• Guest relations training preferred.
• Attention to detail, speed, accuracy, and supervision ability.

Responsibilities

• Oversee day-to-day PM housekeeping operations.
• Coordinate with Front Office, In Room Dining and Engineering.
• Supervise staff development for Housekeeping and Valet.
• Ensure equipment and supplies are safe and secure.
• Inspect public areas and accommodations.
• Lead daily pre-shift meetings and operations meetings.
• Assign and monitor deep cleaning and other tasks.
• Manage VIPs and special requests.
• Handle payroll, inventory, purchasing, scheduling.
• Train and re-train staff to standards.
• Align with Forbes Evening Service Standards.
• Drive productivity to meet credits targets.
• Prepare rooms for the next day.

Skills

Team leadership

Guest relations

English proficiency

Education

Bachelor’s Degree or Equivalent

Tools

Property Management System (PMS)

Job description

Our Company

Equinox Hotels will cater to the high-performance traveler guest and those aspiring for high performance and will fuse substance and style to serve as the ultimate hotel destination with a 360-degree lifestyle experience. Our hotels will offer the bespoke experiences and unparalleled services consumers have come to expect from Equinox over its 25-year history.

Our Code

IT’S NOT FITNESS. IT’S LIFE.

We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them, and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company.

If you are a high performing individual who is passionate about winning and inspiring others, we are excited to discuss career opportunities with you.

Job Overview

The Assistant Housekeeping Manager will report to the Assistant Director of Housekeeping and will oversee all day-to-day operations focusing on the PM shift within the Housekeeping Team.

Essential Job Functions

• Responsible for hotel cleanliness and brand service standards are being maintained in both back and front of house areas
• Communicate and cooperate with various departments including Front Office, In Room Dining and Engineering to assure Hotel Member Satisfaction
• Supervise Housekeeping and Valet team members development
• Ensure equipment and cleaning supplies are safe and secure
• Inspect public areas, accommodations, and back-of-house areas in a timely fashion
• Conduct Daily Pre-Shift departmental meetings and attend operations meetings as needed
• Plan, assign and monitor deep cleaning projects and various other assignments for all Room Attendants, Housepersons and Valet Attendants
• Monitor all V.I.P.'s, and special requests
• Respond to and follow up on Hotel & Team Member questions, concerns, or issues. Provide assistance, directions, and information as requested.
• Perform administrative duties such as payroll, inventory, purchasing and scheduling as needed.
• Issue daily assignments to Team Members according to occupancy and preferences
• Properly train and re-train employees based on established standards. Administer follow ups accordingly
• Strongly focused on FORBES Evening Service Standards
• Drive Productivity to ensure that credits are met
• Oversee rooms preparation for the following day

Skills, Education And/or Certifications

• Bachelor’s Degree or Equivalent.
• Three to Five years in a similar role in luxury NYC hotels.
• NYC Union experience required.
• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding.
• Prior guest relations training.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
• Ability to think quicky and act appropriately in emergency situations.
• Perform well under pressure situations, time demands, and work overtime when needed.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• General computer knowledge and ability to enter work orders, make notes, etc. or related systems.
• Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays)

*This position will need to work a minimum of 12 months as a PM Assistant Housekeeping Manager before transitioning to another shift/department

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.