Housekeeping Supervisor PM

Relais & Châteaux; Weekapaug (RI); On-site; USD 52,000 - 72,000; Full time

Job summary

The Ocean House Collections’ Housekeeping Supervisor role oversees daily housekeeping operations, leading Room Attendants and Public Area Attendants to uphold Forbes Five-Star standards. You will train, coach, and ensure exceptional guest experiences across all areas, reporting to the Director of Housekeeping.

This on-site position requires strong leadership, a customer-first mindset, and the ability to collaborate with front office, food & beverage, activities, and engineering teams to

Qualifications

• Must have experience in housekeeping, hospitality, guest services, or related environment.
• Commitment to exceptional guest service and high cleanliness standards.
• Ability to prioritize multiple tasks in a fast-paced setting.
• Lead by example and collaborate with colleagues across departments.
• Strong communication skills in English.
• Reliable, accountable, and professional.

Responsibilities

• Assign and coordinate daily room assignments based on occupancy and priorities.
• Inspect guest rooms, suites, public areas, and projects for Forbes Five-Star standards.
• Lead, mentor, and motivate housekeeping team members.
• Monitor productivity, attendance, and performance.
• Provide onboarding, training, and corrective action.
• Engage guests warmly and ensure a welcoming environment.
• Respond promptly to guest concerns and service recovery.
• Coordinate with front office, F&B, activities, and engineering.
• Ensure safety, sanitation, and company policies.
• Manage supplies and assist with ordering and cost controls.
• Complete daily reports and pass information to management.
• Maintain room number confidentiality and key control.
• Uphold the Company's Service Excellence Pillars.
• May perform additional duties as needed.

Skills

Strong organizational skills

Excellent verbal and written comms.

Lead by example and teamwork

Reliability and accountability

Microsoft Outlook

Education

High school diploma or equivalent

Associate’s degree in Hospitality Management or related field preferred

Tools

Microsoft Outlook

Job description

The Ocean House Collections includes 3 luxury properties.

The Ocean House is a Forbes 5-Star property featuring 49 luxury guest rooms, 20 signature suites. The Cottage Collection includes 10 privately owned vacation homes. The Ocean & Harvest Spa is a 12,000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options during summer season including Coast, a Forbes Travel Guide 5 Star rated fine dining experience.

The Weekapaug Inn offers quintessentially New England accommodations that effortlessly combine casual comfort and luxurious furnishings. The Inn features 31 unique guest rooms and 4 two-bedroom signature suites. Farm-to-table dining utilizes the finest and freshest locally sourced ingredients, and inspired amenities and resort activities are designed to create extraordinary guest experiences.

The Watch Hill Inn established in 1845, Watch Hill Inn carries with it a unique history marked by fame, natural disasters and, among all, resilience. Chic, minimalist decor intertwines with innovative technology like complimentary Apple TV, Netflix and an in-room iPad program that allows guests to order food and services to their door with the touch of a button. The Inn features 21 suite style accommodations with unrestricted access to dining, amenities, and resort activities at both Ocean House and Weekapaug Inn.

Scope of Position

The PM Housekeeping Supervisor oversees the daily operations of the housekeeping department, including Room Attendants and Public Area Attendants, ensuring guest rooms, public spaces, and back-of-house areas consistently meet Forbes Five-Star standards. This position provides leadership, training, coaching, and quality assurance while promoting a culture of service excellence, teamwork, accountability, and safety. The Housekeeping Supervisor serves as the department leader on duty during assigned shifts and collaborates closely with other departments to deliver exceptional guest experiences.

Schedule & Availability Expectations

Our properties operate 24 hours a day, 7 days a week, providing exceptional service to guests throughout the year. As a member of our housekeeping team, flexibility in scheduling is important to support business needs and deliver a seamless guest experience.

Team members may be scheduled for weekends, holidays, evenings, and occasional extended shifts based on occupancy levels, seasonal demand, and operational requirements. During our peak season (Memorial Day through Columbus Day), availability on weekends and holiday periods is especially important.

We strive to create schedules that support both operational success and work-life balance whenever possible. Advance notice for time-off requests is encouraged, and requests will be reviewed in consideration of staffing needs and guest demand.

Reporting Relationship

Internal: This position reports to the Director of Housekeeping

Key Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Assign and coordinate daily room assignments based on occupancy levels, guest preferences, VIP arrivals, departures, and operational priorities.
• Conduct detailed inspections of guest rooms, suites, public areas, and housekeeping projects to ensure compliance with Forbes Five-Star standards and company expectations.
• Lead, mentor, and motivate housekeeping team members to achieve departmental goals.
• Monitor employee productivity, attendance, and performance standards.
• Provide onboarding, training, coaching, and corrective action when appropriate.
• Engage guests warmly creating a welcoming and comfortable environment, encouraging the guest to become at ease.
• Respond promptly and professionally to guest concerns and service recovery opportunities.
• Provide guests with warm farewells and invite them to return.
• Work closely and communicate effectively with all departments but especially front office staff, housekeeping, food & beverage, activities, and engineering to ensure the entire guest experience is exceptional, yet effortless on the part of the guest.
• Ensure compliance with safety, sanitation, and company policies.
• Provide amenity and food & beverage delivery to room as required.
• Manage departmental supply inventories and assist with ordering and cost controls.
• Ensure that daily reports, logs, and other required reporting are completed, and pertinent information is properly documented and passed on to the resort management.
• Maintain room number confidentiality and key control.
• Responsible for practicing, managing, and promoting the Company’s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
• Represent the Company with a positive attitude and professional presentation.
• Follow sustainability guidelines and practices related to the Company’s sustainability programs.
• May be required to clean guest rooms and assume other housekeeping responsibilities as operational needs and staffing levels dictate.
• Perform any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role.

Required Job Knowledge and Skills

• Previous experience in housekeeping, hospitality, guest services, or a related service-orientated environment required.
• Demonstrated commitment to delivering exceptional guest service and maintaining high standards of cleanliness and presentation.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Ability to lead by example, foster teamwork, and positively influence others through professional conduct and collaboration.
• Excellent verbal and written communication skills.
• Demonstrated reliability, accountability, and professionalism.
• Proficiency with basic computer applications, including Microsoft Outlook and operational software systems.

Education & Experience

• High school diploma or equivalent required; Associate’s degree in Hospitality Management or a related field preferred.
• Minimum one (1) year of housekeeping experience in a luxury hotel, resort, or comparable hospitality environment.
• Prior Forbes Five-Star or luxury property experience preferred.

This job description in no way states or implies that these are the only duties to be performed by the person occupying this position. The person in this position will be required to perform any other job related duties assigned by their supervisor.

Employee Signature: _________________________ Date:_____________

PHYSICAL ACTIVITIES, VISUAL ACUITY, AND WORKING CONDITIONS OF:

Housekeeping Supervisor

Additional Information

All your information will be kept confidential according to EEO guidelines.