Assistant Housekeeping Manager

Four Seasons Hotels Ltd; Boston (MA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a Housekeeping Manager for its Boston location. This role is pivotal in maintaining the highest standards of cleanliness and guest satisfaction in a vibrant, modern hotel. The ideal candidate will possess strong leadership and organizational skills, ensuring the housekeeping team operates efficiently and effectively. With a commitment to excellence, you will foster a culture of service and attention to detail, making a significant impact on the guest experience. Join a team where your passion for hospitality can thrive and grow in a supportive environment.

Benefits

Complimentary Room Program

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Matching

Educational Assistance Programs

In-house Training Workshops

Complimentary Life Insurance

Vacation & Paid Sick Time Off

Complimentary Employee Meals

Qualifications

• Minimum three years of luxury experience in housekeeping management.
• Strong leadership and communication skills are essential.

Responsibilities

• Manage housekeeping staff, ensuring high standards of cleanliness.
• Handle guest interactions with professionalism and resolve complaints.

Skills

Leadership Skills

Communication Skills

Organization Skills

Attention to Detail

Problem-Solving Skills

Fluency in English

Education

College Degree

Tools

Electronic Systems

Job description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The city's newest skyscraper located in the heart of the back bay. A cutting-edge 61-storey skyscraper in the heart of Back Bay, Four Seasons Hotel One Dalton Street, Boston is vibrant, modern and stylish. Stay with us to experience a new kind of urban chic, complete with a stunning Wellness Floor and the world-renowned Japanese izakaya-inspired restaurant, Zuma.

Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The Hotel’s 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One + One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.

The Opportunity:

Looking for an exciting opportunity to join a world-class team and work in one of Boston's most luxurious hotels? Look no further than the Four Seasons Hotel One Dalton Street Boston!

We are seeking individuals who are passionate about hospitality and possess a keen attention to detail to join our Housekeeping Team as Housekeeping Manager.

The Housekeeping Manager ensures our guest accommodation, and all areas front and back of house are maintained in a spotless condition at all times. They assume a very "hands on" management of the day-to-day operation of the Housekeeping and Laundry Department by establishing and controlling planned cleaning schedules and working closely with the Front Office to ensure that guest accommodations are ready in a timely manner to Four Seasons standards. They assist with training and supervision of Housekeeping staff and assume responsibility for the Department in the absence of the Director of Housekeeping.

Key Responsibilities:

• Manages the staff of the Housekeeping Department. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Ensures communications and follow-up on any problems, guest requests or special requirements.
• Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.
• Sets and maintains high standards of cleanliness. Monitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily. Works directly with outside contracted companies to assure quality and timeliness of work.
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of hotel guests. Interaction with guest will be in person and by phone.
• Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services.
• Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories.
• Recommends appropriate actions based on results of inventory. Assures that equipment is properly maintained. Prepares annual budget for labor and operating expense. Assures effective operation of the Laundry/Valet Department.

Who We Look For:

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

Preferred Qualifications and Skills:

• Minimum three years Luxury Experience in Housekeeping, in a management capacity
• College degree preferred
• Strong leadership, communication, and organization skills
• Candidate must be fluent in English, both verbal and written
• Knowledge and ability to operate various electronic systems
• Service Passion for Luxury Hospitality
• Requires attention to detail and problem-solving skills

Visa Requirements:

Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered.

US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L-1 visa sponsorship.

Some Benefits Four Seasons Employees enjoy:

• Ability to experience our hotels as a guest through the complimentary room program
• Medical, Dental and Vision Insurance after 30 days
• 401(k) Retirement Matching Plan
• Highly competitive salaries and incentives
• Educational assistance programs, as well as in-house training workshop for all employees.
• Complimentary Life insurance
• Vacation & Paid Sick Time Off
• Complimentary Employee Meals
• And much more!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.