Assistant Housekeeping Manager

Accor Hotels; Boston (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking hospitality group where you can thrive as a Heartist! This role involves assisting in the management of the Housekeeping Department, ensuring guest satisfaction and maintaining high cleanliness standards. You'll supervise operations, plan schedules, and lead a dedicated team in a luxurious environment. With opportunities for growth and development, this position is perfect for those passionate about hospitality and eager to make a meaningful impact. Embrace a career that offers both personal fulfillment and the chance to create memorable experiences for guests in a supportive and dynamic setting.

Benefits

Exclusive Benefits

Career Development Opportunities

Supportive Work Environment

Recognition for Commitment

Qualifications

• Experience in luxury hotel/resort environment preferred.
• Good command of English in both oral and written communication.
• Leadership skills – collaborative, enabling, and entrepreneurial.

Responsibilities

• Assist the Executive Housekeeper in managing the department efficiently.
• Supervise the upkeep of the entire property to maintain luxury standards.
• Ensure smooth operations of all Housekeeping sections.

Skills

Leadership Skills

Interpersonal Skills

Problem Solving

Communication Skills

Flexibility

Education

Experience in Luxury Hotel/Resort Environment

Tools

Microsoft Office

Opera PMS

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, colleagues, and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

The position is responsible for assisting the Executive Housekeeper in managing the department in a professional, efficient, and flexible manner. He/she is also responsible for ensuring maximum guest satisfaction and high standards of cleanliness throughout the hotel, which is achieved through consistent planning, organizing, directing, and controlling the Housekeeping Department operations and administration.

• Supervises the upkeep of the entire property premises to maintain an immaculate and luxurious state according to the property Brand Standards. Priority and full attention are to be given for VIP arrivals.
• Ensures the smooth operations of all Housekeeping sections by performing all tasks in adherence with the code of ethics.
• Upholds a flawless impression and perception of the property’s products, services, and colleagues.
• Establishes the foundations of Housekeeping operations through detailed planning of work and maintenance schedules, supervision of the team, and proper organization and delegation of duties.
• Performs other duties as assigned.

Qualifications

• Experience in luxury hotel/resort environment preferred.
• Good command of English in both oral and written.
• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.
• High level of confidence and strong interpersonal skills to handle all levels of communication with colleagues and guests.
• Able to resolve problems and make decisions confidently.
• Uses sensitivity and discretion in supporting guests’ needs.
• Leadership skills – collaborative, enabling, and entrepreneurial.
• Career focused, wanting to grow and develop, self-motivated.
• Flexible, willing to embrace and respond to change effectively.