Assistant House Manager

The George Washington University; Washington (District of Columbia); On-site; USD 20,664 - 27,552; Part time

Job summary

A prestigious educational institution in Washington, DC, is seeking a part-time Usher to lead the Usher team and ensure smooth operations of Front of House activities. The role involves providing excellent customer service to theatre visitors, coordinating staff, and addressing visitor issues during events. Candidates should have a high school diploma or GED along with relevant experience, including at least 1,000 hours in a theater ushering capacity. The position requires occasional night and weekend work.

Qualifications

• 3 years of relevant professional experience or a relevant degree required.
• Candidates should have 1,000+ hours in a theater ushering capacity.

Responsibilities

• Lead the Usher team and ensure smooth operation of Front of House activities.
• Provide excellent customer service to all theatre visitors.
• Address any visitor issues during events.

Skills

Customer Service

Training

Emergency Management

Education

High school diploma or GED

Bachelor’s degree or higher in a relevant field

Job description

Job Summary

Events & Venues at the George Washington University (a department in the Safety & Facilities Division) designs, produces, and manages events on the Foggy Bottom Campus. We provide services to a broad spectrum of clients both in the community and outside of the community. We provide spaces for our students, faculty, staff, and guests to host events, meetings, and gatherings. We highlight university traditions, produce memorable guest speaker events, and coordinate many other activities unique to our campus with local, national, and international acclaim. Our record of excellence, support, and cooperation is one that we are proud of.

This position is part‑time with an on‑call reporting status, requiring occasional nights and weekends.

Responsibilities

• Lead the Usher team and ensure smooth operation of Front of House activities.
• Ensure all Front of House staff have appropriate training, including customer service and health and safety.
• Create staff rotations and ensure the Front of House is staffed at all times.
• Provide excellent customer service to all visitors of the theatre.
• Address any issues raised by visitors during events.
• Act as an emergency warden should patrons need to be removed from the venue.
• Perform other related duties as assigned.

Qualifications

• High school diploma or GED plus 3 years of relevant professional experience, or a Bachelor’s degree or higher in a relevant field.
• Degree must be conferred by the start date of the position.
• Equivalent combination of education, training, and experience may substitute for the degree requirement.
• Ideal candidates have 1,000+ hours of experience working in a theater ushering capacity.

Required Documents

Required Documents

• Resume

Optional Documents

Optional Documents

• Cover Letter

EEO Statement

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.