Assistant Front Office Manager

Loews Hotels & Co; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan with company匹配

Paid time off

Free onsite parking

Employee meals

Discounted hotel stays

Job summary

Loews Nashville Hotel is seeking an experienced Assistant Front Office Manager to lead the guest services team and oversee daily operations at the front desk and concierge.

You will drive exceptional guest experiences, supervise staff, and coordinate with housekeeping to optimize room allocations while ensuring service standards and financial compliance.

Qualifications

• Bachelor's Degree or relevant work experience required.
• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with Property Management System, Opera preferred.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
• Ability to stand for long periods of time required.
• Ability to work weekends, evenings, holidays as necessary/required.

Responsibilities

• Manage daily operations of the Front Office Team.
• Lead and deliver exceptional guest experiences at the front desk and concierge.
• Supervise the guest services team to ensure high performance and service standards.
• Oversee payroll services for team members, including scheduling and time-card edits.
• Monitor guest feedback and develop strategies to increase loyalty and satisfaction.
• Coordinate room allocations with housekeeping based on guest preferences.
• Implement training programs and mentor staff for growth.
• Serve as primary contact for internal and external inquiries.
• Conduct audits and maintain financial records with timely payments.
• Prepare management reports on operational effectiveness and guest feedback.
• Collaborate on initiatives to promote hotel services and efficiency.
• Handle emergencies with professionalism and guest/staff safety.

Skills

Leadership

Guest service

Communication

Time management

Education

Bachelor's degree or relevant experience

Tools

Opera PMS

Job description

Recognized as a Tennessean Top Workplace, Loews Nashville Hotel offers careers in a newly renovated luxury setting where iconic legacy meets modern elegance and Nashville soul. Located on West End, team members support 341 upscale rooms, two dining venues, and 24,000 sq. ft. of premier event space.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) retirement plans with company match
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• 401(k) retirement plans with company matching
• Pet Insurance and Paid Pet Bereavement
• Free onsite parking and 50% off monthly bus passes
• Complimentary meals in Team Member Café while working
• Community volunteer opportunities
• Training & Development opportunities, career growth
• Tuition reimbursement
• Team Member Hotel discounts, other perks & more!
• Benefits are subject to eligibility and may vary by position

What We're Looking For

We are seeking an experienced and dynamic Assistant Front Office Manager to lead and supervise the operational activities of our guest services team at Loews Hotels. This pivotal role is responsible for ensuring our team delivers exceptional service and quality, consistently exceeding guest expectations at the front desk and in concierge services.

Who You Are

• A natural leader with the ability to inspire and motivate a diverse team, fostering a positive and collaborative work environment.

• Committed to delivering exceptional guest experiences, with a passion for anticipating and exceeding guest needs.

• Communicates with authenticity, reflecting our culture of support, inclusion, and service in all written and verbal exchanges.

• Proactive in resolving issues and addressing guest concerns, with the ability to think critically and make sound decisions under pressure.

• A highly organized individual with strong multitasking abilities, able to prioritize effectively and manage time efficiently in a fast-paced environment.

• Veterans and military spouses encouraged to apply

What You'll Do

• Manage daily operations of the Front Office Team.

• Responsible for leading and delivering exceptional guest experience.

• Lead and supervise the guest services team to ensure high performance, morale, and compliance with service standards.

• Manage payroll services for the Team Members assigned including scheduling, time-card edits, approval of time-off and reporting on one-time payments.

• Monitor, communicate, and respond to guest feedback to enhance service quality and develop strategies for increasing guest loyalty and satisfaction.

• Oversee room allocations based on guest preferences and coordinate with housekeeping.

• Implement training programs while mentoring staff to foster professional growth.

• Serve as the primary contact for internal and external inquiries.

• Conduct audits and maintain accurate financial records, ensuring timely payment processing and analyzing financial performance.

• Prepare performance reports for management on operational effectiveness and guest feedback.

• Collaborate on initiatives to promote hotel services and enhance operational efficiency.

• Handle emergencies with professionalism while ensuring the safety and security of guests and staff.

• Perform additional duties as assigned.

Your Qualifications Includes

• Bachelor's Degree or relevant work experience required.

• Minimum of two years guest service experience in hotel hospitality preferred.

• Minimum one-year guest service leadership role preferred.

• Experience with previous Property Management System, preferred Opera System.

• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.

• Ability to stand for long periods of time required.

• Ability to work weekends, evenings, holidays as necessary/required.

Who You'll Supervise

• Front Desk Team

• Guest Services Team