Assistant Hospitality Supervisor

South Suburban Parks and Recreation; Lone Tree (CO); Sur place; USD 42 000 - 48 000; Plein temps

Avantages offerts par ce poste

Competitive medical, dental and vision

Disability and life insurance

Flexible spending accounts (FSA)

Employee wellness program

Tuition reimbursement

401(a) employer contribution/match

Paid holidays and vacation

Résumé du poste

South Suburban Parks and Recreation is seeking an Assistant Hospitality Supervisor in Lone Tree, CO to support daily restaurant and banquet operations. You will lead food and beverage service, ensure quality and safety standards, and coordinate staffing for events and daily service.

Responsibilities include hiring/training, scheduling, and hands-on service during shifts, with a focus on guest experience and efficient operations.

Qualifications

• Must be twenty‑one (21) years of age with a high school diploma or equivalent.
• Associate's degree in Hospitality, Food and Beverage Management, or a related field preferred.
• Six (6) months of restaurant operations and customer service experience required; one (1) year preferred.
• Prior supervisory experience and experience with banquets, weddings, events, or golf tournaments is preferred.
• TIPS certification or ability to obtain within six (6) months of hire.
• Must possess a valid Colorado Driver License or the ability to obtain upon hire.

Responsabilités

• Oversee day-to-day food and beverage operations with emphasis on customer service, quality and efficiency.
• Open/close restaurant and complete required checklists.
• Schedule staff and manage labor costs; provide on-site leadership during high volume periods.
• Support events including banquets, weddings, and private parties with hands-on service as needed.
• Ensure food safety, sanitation and compliance with Health Department and district requirements.
• Assist with hiring, onboarding, training, and supervision of staff; provide feedback and coaching.

Formation

Associate's degree in Hospitality, Food and Beverage Management, or related field

Description du poste

Hiring Range is $42,065 to $47,708 annually based onqualifications, education and experience as it relates to the position.

Position Summary:

Under the close supervision of the Hospitality Manager, this positionassists with the day-to-day operations of food and beverage service atLone Tree Golf Club & Hotel, including the Grill, banquets,weddings, private events, golf tournaments, and other facilityfunctions. Responsibilities include food safety, staff management,customer service, food preparation and cooking when needed, andcoordinating and supporting event service. The Assistant HospitalitySupervisor provides timely, accurate, and friendly service whilemaintaining high standards for food, beverages, and the guestexperience. The position assists with hiring, training, scheduling,evaluating and coaching staff and helps ensure appropriate staffingand responsive service. This is a hands‑on leadership role thatrequires flexibility and responsibility for covering shifts whenstaffing shortages, callouts, vacations, or other operational needsarise. Performs duties in a manner consistent with the stated valuesof the organization.

• Assists the Hospitality Manager with overseeing food and beverageoperations, emphasizing customer service, quality, and efficientservice. Opens and closes the restaurant and completes required checklists.
• Works with the Hospitality Manager and Event Coordinator to createschedules based on guest needs, identify staffing gaps, coordinatecoverage, maintain adequate staffing for daily operations andscheduled events, and manages labor costs. Schedules and deployspersonal work hours according to business needs, providing on-siteleadership during periods of high guest use and service expectations.
• Provides shift coverage across the Grill, banquets, weddings, andspecial events when staffing shortages, employee callouts,vacations, or other unexpected absences occur. Approximately 20-25%of time may be spent preparing and cooking food, depending onoperational needs.
• Steps into operational roles as needed, including serving,bartending, banquet service, food running, event setup, and otherduties for which the supervisor is trained and authorized.
• Communicates staffing concerns promptly and assists in findingappropriate coverage.
• Adjusts priorities and assignments based on business volume,weather, event schedules, and staffing needs to help ensure serviceand event standards are maintained.
• Helps drive revenue through regular and creative specials, menudevelopment, and ongoing staff training in service and sales.
• Answers questions about food, beverages, specials, menu changes,and facility services; makes recommendations and enters ordersaccurately into the point-of-sale (POS) system.
• Prepares and serves various alcoholic and non-alcoholic beveragesaccording to standard recipes and District procedures.
• Assists with hiring, onboarding, training, cross training,scheduling, supervising, and evaluating employees. Provides orcoordinates staff training, provides constructive feedback,communicates performance concerns to the Hospitality Manager, andhelps work with employees to correct performance deficiencies.
• Promotes teamwork, accountability, professionalism, positivecommunication, and adherence to uniform, attendance, safety, andworkplace policies.
• Ensures guests receive welcoming, responsive, friendly, andcourteous service.
• Prepares and delivers food and beverages in a timely manner whilefollowing restaurant, health and safety standards. Properly operatesand maintains grills, fryers, freezers, and other equipment.
• Monitors guests’ dining experiences and responds promptly andcourteously to requests or concerns. Prepares bills, acceptspayments, and processes credit card transactions based toestablished procedures.
• Washes and sterilizes glassware; maintains bar supplies andpresentation; clears and resets tables; maintains cleanliness ofdining, bar, kitchen, storage, and service areas.
• Assists with safe food handling, preparation, storage, andservice; trains staff on food safety and sanitation; conductsinspections andcomplies with Health Department, Liquor Enforcement,state, local, and District requirements.
• Assists with restocking and replenishment of bar inventory and supplies.
• Assists with planning, organizing, setting up, executing, andbreaking down banquets, weddings, corporate meetings, celebrationsof life, private parties, golf tournaments, and other special events.
• Reviews Banquet Event Orders (BEOs), timelines, room layouts,menus, and service requirements to help ensure event details arecommunicated and delivered accurately.
• Coordinates room setups, tables and chairs, linens, decorations,food and beverage stations, service equipment, and post-event room resets.
• Leads and supports banquet staff during events, delegates tasks,monitors service timelines, and provides hands-on assistance tomaintain professional and efficient service.
• Communicates event needs, changes, and client expectations withthe Hospitality Manager, Event Coordinator, kitchen team, staff,vendors, and other departments.
• Ensures event spaces are clean, organized, properly equipped, andready before guests arrive; assists with breakdown and securesstorage of event supplies afterward.
• Supports special projects, promotions, seasonal activities, andevents throughout the year.
• Assists with budget preparation and monitoring, revenues andexpenditures, expense evaluation, and financial reporting, includingmonthly profit-and-loss reports as assigned. Orders inventory andsupplies, assists with monthly food and beverage inventories andsubmits reports to the District Accounting Department.
• Provides information about parks and recreation operations,programs, and facility services. Responds tactfully, respectfullyand promptly to questions, concerns and problems in person, byemail, phone, or mail.
• Handles difficult or stressful interactions thoughtfully and inaccordance with District policies and procedures.
• Maintains accurate records, including weekly and monthly reports,facility usage records, payroll documentation, invoices, purchasingrecords, and incident or accident reports, in accordance withDistrict procedures.
• Handles cash flow and daily cash reports accurately and followsestablished POS, payment, and purchasing procedures.
• Develops and maintains professional relationships with Districtemployees, vendors, and various outside user groups to coordinatetheir programs and special events.
• Works collaboratively with the Hospitality Manager, EventCoordinator, kitchen staff, hotel team, golf operations, vendors,and other departments.
• Attends work on a regular, reliable and punctual basis.
• Maintains scheduling flexibility, including evenings, weekends,holidays, and special events, based on operational requirements.
• Supports the sales and marketing efforts, including promotion offacility of services, specials, District events, and other initiatives.
• Participates in certification training and industry learningopportunities as appropriate; Maintains required certifications.
• Attends and participates in staff meetings, training sessions, and orientations.

This job description should not be construed to imply that theserequirements are the exclusive duties of the position. Incumbentsmay be required to follow any other instructions, and to perform anyother related duties, as may be required.

Education and/or Experience:

• Must be twenty-one (21) years of age with a high school diploma or equivalent.
• Associate's degree in Hospitality, Food and Beverage Management,or a related field preferred.
• Six (6) months of restaurant operations and customer serviceexperience required. One (1) year preferred.
• Prior supervisory experience and experience with banquets,weddings, events, or golf tournaments is preferred.
• Any combination of experience, training and education thatdemonstrates the required knowledge, skills and abilities to performthe essential functions of the position may be considered.

Licenses, Certifications, and Other Requirements:

• Current TIPS certification or ability to obtain within six (6)months of hire.
• Must possess a valid Colorado Driver License or the ability toobtain upon hire and maintain an acceptable driving record.

Necessary Knowledge, Skills and Abilities:

• Working knowledge of restaurant operations, food and beveragehealth standards, customer service, and applicable HealthDepartment, Liquor Enforcement, and other governmental regulations.
• Excellent written and verbal communication, interpersonal, andcustomer service skills.
• Skills in food preparation and production, planning, organization,vendor relations, and event coordination.
• Ability to establish and maintain a strong sales and serviceenvironment; resolve guest complaints and escalated problems.
• General knowledge of budget planning and management, inventory,cash handling, and daily cash reports.
• Skills in recruiting, training, supervising, evaluating, andmotivating employees.
• Ability to work productively without supervision withinestablished organizational policies and procedures.
• Willingness and ability to cross-train in all department positionsincluding kitchens, beverage carts, and concessions.
• Working knowledge of Microsoft Office software including Excel,Word, and Outlook.
• Must be highly motivated and take direction well.
• Ability to work independently and with a team in a fast-paced andhigh-volume environment with emphasis on accuracy and timeliness.
• Ability to work a varied schedule, including evenings, weekends,holidays, and shifts requiring coverage.

Material and Equipment Used:

• Uses standard office equipment including a personal computer,phone, printer, and copier.
• Regularly uses banquet, kitchen/grill equipment, cash registers,POS systems, credit-card machine, and calculator.
• This position may be required to drive a personal and/or Districtmotor vehicle to various District and off-site facilities forbusiness purposes.
• Primarily works in a busy restaurant, hotel, and event venueenvironment subject to heat, steam, continuous interruptions, andbackground noise.
• May work in warm environments where temperatures can changequickly, in an office environment subject to interruptions andbackground noise, and outdoors in variable weather conditions.

Physical Requirements:

• Frequent standing and walking for extended periods.
• Occasional lifting up to 40 pounds.
• Occasional lifting, carrying, climbing, balancing, stooping,crouching, crawling, squatting, and kneeling.
• Regularly moves equipment, tables and chairs.
• Regularly required to use hands and fingers to handle equipment,tools and controls; and reach with hands and arms.
• Frequent hand/eye coordination to operate personal computer andoffice equipment.
• Vision for reading, recording and interpreting information. Visionacuity to see close-up and at a distance with the ability to adjustfocus allowing a broad field of vision.
• Speech and hearing sufficient to maintain clear and effective communication.

This list is not all-inclusive and represents examples of the workenvironment and physical demands.

South Suburban Park & Recreation District is anEqual Opportunity Employer.

• Competitive medical, dental and vision plans
• Disability and life insurance
• Flexible spending accounts (FSA’s)

Happy Employees Are the Best Employees

• South Suburban provides an employee assistance program at no costthat includes: counseling, financial planning, legal assistance, andmuch more!
• Our Employee Wellness Program gives covered staff the ability toreduce their medical premium by $390 annually

Take Time Away to Do What You Enjoy

• 10 paid holidays per year
• 4 personal days per year
• Earn 11.5 paid vacation days per year
• Paid sick leave to rest, recover, and take care of yourself

We’ve Got Your Back

• Up to 9% 401(a) Employer contribution/match that vest after 3years of service
• Trainings to grow your professional and personal skill set
• Tuition Reimbursement Program that covers up to $2,500 per year

Play Where You Work

• Employee engagement is a priority at South Suburban. Staffgatherings have included: pictures with the Stanley Cup, ChiliCook-Off, Ice Cream Social, Shuffleboard Tournament, EmployeeAppreciation Luncheon, just to name a few
• Monthly wellness challenge opportunities and staff recognition honors

We LOVE Our Facilities and So Will You:

• Free daily admission to recreation centers, tennis courts, icerinks and swimming pools
• 50% off food at South Suburban restaurants
• $5 to $10 for nine holes of golf at four different courses

SSPRD offers an excellent comprehensive benefit package including butnot limited to: Medical/Dental/Vision. For a more detailed overviewplease view the Benefits Guide for Full-Time Employees

About Us

Our mission is to foster healthy living through stewardship of theenvironment, parks, trails, and open space by providing recreationalservices and programs.

We serve residents in Bow Mar, Columbine Valley, Centennial west ofI-25, Littleton, Lone Tree and Sheridan and unincorporated portions of Douglas, Jefferson and Arapahoe counties. We operate four full-servicerecreation centers, golf courses, outdoor pools and restaurants, twoice centers and miniature golf courses, a botanical garden eventcenter, a BMX track, a sports dome, batting cages, an entertainmentcenter, a hotel and a nature center. In addition, we maintain nearly3,800 acres of developed and open space land, including 119multi-purpose athletic fields, more than 100 parks, nearly 80 miles oftrails, 60 playgrounds, 56 tennis courts, and the 880-acre SouthPlatte Park.