Recreation Center Supervisor

South Suburban Parks and Recreation; Centennial (CO); Sur place; USD 62 000 - 75 000; Plein temps

Avantages offerts par ce poste

Competitive medical, dental, andVision

Disability and life insurance

Flexible spending accounts (FSA)

401(a) employer match

Résumé du poste

South Suburban Park & Recreation District seeks a Facilities Operations Supervisor to oversee customer service, center operations, and custodial maintenance. You will lead front desk staff, supervise the Facility Maintenance Lead, and manage projects and safety training while aligning with district policies.

The role requires coordinating budgets, scheduling, and risk management, ensuring high-quality service and safety across recreation facilities for diverse public users.

Qualifications

• Bachelor's degree in Recreation Administration, FacilityManagement, or a related field.
• Two years of supervisory experience preferred.
• Experience managing a large public recreation facility.

Responsabilités

• Oversee customer service and facility operations.
• Supervise front desk staff and coordinate maintenance teams.
• Manage budgets, revenues, and reporting.
• Plan staff training with emphasis on safety and service.
• Ensure compliance with policies and safety standards.
• Coordinate marketing and community engagement with staff.

Connaissances

Customer service

Staff supervision

Budgeting

Project coordination

Safety compliance

Formation

Bachelor's degree in Recreation Administration

Outils

Microsoft Office

POS procedures

Description du poste

Application Closing Deadline: For best consideration, please submityour application materials by 4:00 p.m. November 23, 2026

Hiring Range is $61,579 to $74,594 annually based onqualifications, education and experience as it relates to the position.

Position Summary:

Under direction of the Recreation Centers Operations Manager, thisposition oversees customer service, facility operations, and custodialmaintenance of the assigned recreation center. Supervises and directsthe daily activities of front desk staff and provides oversight to theassigned Facility Maintenance Lead and their custodial/janitorialstaff. Responsible for identifying, planning, prioritizing,scheduling, coordinating, assigning and evaluating projects andpersonnel associated with all aspects of recreation center operationswhich may include a gymnasium, running track, multi-purpose room,racquetball court, kitchen, fitness and cardiovascular space andequipment, general public area, and related facilities. Performsduties in a manner consistent with the stated values of the organization.

• Supervises the daily work activities of full-time and part-timepersonnel. Recruits, interviews, and hires new staff. Providesconstructive and timely performance evaluations. Works withemployees to correct deficiencies. Handles discipline andtermination of employees in accordance with organizational policy.
• Determines staffing needs, oversees the scheduling, assignments,and daily workflow of assigned staff, and provides backup support asneeded. Reviews and approves employee bi-weekly timesheets. Worksdirectly with Payroll to resolve any pay issues.
• Develops competent and productive staff by planning, organizing,and implementing a consistent employee training program with astrong emphasis on safety, quality customer service, andestablishing customer loyalty. Trains on Point of Sale procedures.
• Ensures staff maintain proper certifications and receiveappropriate training in CPR, First Aid, and AED use. Ensures propersafety and risk management procedures at the facility.Leads/coordinates various emergency response trainings/drills forrecreation center staff.
• Administers and adheres to District policies. Assists inpreparing, enforcing, maintaining, and modifying policies andprocedures that comply with applicable rules and regulations.Conducts periodic staff meetings to provide and gather information;answers questions and responds to complaints and concerns, bothinternally and externally.
• Assists Manager with developing division goals and objectives.
• Prepares and monitors budget, manages revenues and expendituresand prepares financial reports. Prepares purchase orders, RFPs, andinvoice requests. Negotiates concession contracts. Purchases,maintains and inventories program and facility supplies includingcustodial supplies, tools, and cleaning equipment. Conducts adequateresearch to ensure quality and reasonable pricing of all purchases.Prepares short and long-range revenue/expenditure projections,checks revenue streams, identifies grant opportunities, etc.Develops and implements strategies to increase usage of assignedareas. Calculates program fees to meet cost-recovery goals.Formulates comprehensive business plans by researching and analyzingmarket information.
• Plans, directs, and oversees multiple capital projectsindependently or in conjunction with other District staff to ensuresuccessful and timely completion.
• Prepares and solicits bids from outside vendors for facilitymaintenance materials, machinery, equipment and furnishings. Awardsbids and purchases needed materials.
• Oversees collection of all monies and ensures that the monies arehandled according to District policies. Audits cash reports daily.
• Prepares and maintains a complete facility schedule of programsand rentals. Determines room priority through a team approach withall Recreation staff.
• Ensures the general security of the facility including the controland issuance of keys.
• Coordinates daily, weekly, and monthly building maintenanceschedules and custodial functions in order to maintain the higheststandard of cleanliness. Works with the Mechanical Maintenance teamto create and coordinate a system to monitor all mechanical systemsto include HVAC, electrical, and plumbing.
• Ensures all facility related licenses, certifications,inspections, and general records are current and on file incompliance with all applicable laws and regulations.
• Responsible for establishing, developing, and maintaining qualitystandards for operations.
• Maintains a culture of providing excellent customer service andensures consistency with other recreation centers. Works to resolveany escalated customer concerns and/or complaints.
• Works closely with staff members ensuring that activities anddemands for daily customers and specials interest groups are beingmet. Continuously evaluates activities and facilities determinecommunity needs and identify opportunities for improvement. Makesrecommendations for improvement and implements changes.
• Coordinates with the Communications Department to develop,implement, and track results of all marketing strategies to notifythe public of District events. Promotes a positive image to thepublic. Participates in community planning and organizational meetings.
• Works with a high degree of public interaction and communication.Develops and maintains professional relationships with Districtemployees, vendors, citizens, and various outside user groups tocoordinate their programs and special events.
• Responds tactfully, respectfully and in a timely manner toinquiries, complaints, and problems in person, through email, phoneand mail by providing helpful information and explanations in-linewith District policies and procedures. Thoughtfully handlesconfrontational or stressful interactions.
• Maintains records and prepares periodic reports including facilityusage reports, program registrations, personnel reports, and othersas needed. Completes all daily maintenance, incident/accidentreports, and inventory logs according to District procedures in atimely manner.
• Observes necessary precautions to assure the safety of users andkeep District liability risks at a minimum. Completes regularfacilities/grounds inspections, including safety audits. Identifiesitems to be addressed and ensures they are completed in a timely manner.
• Ensures proper safety and risk management procedures at assignedfacility. Recognizes and responds appropriately to facility relatedmaintenance and other emergencies and dangerous situations such asevacuations, medical emergencies, suspicious behavior, etc. byreacting quickly and calmly. Administers first aid as needed.Response may be required outside of normal office hours.
• Attends, leads, and/or participates in staff meetings, trainings,orientations, and project meetings. Serves on a variety of Districtcommittees. Promotes teamwork and customer service District-wide.
• May be required to fill in for absent employees, covering some orall duties to ensure operations continue smoothly.
• Attends and participates in professional group meetings; staysabreast of new trends and innovations in the assigned area(s).
• Attends work on a regular, reliable and punctual basis.
• May be required to work weekends, evenings, and holidays; may berequired to work shifts deviating from this position’s normal workdays; and may be assigned to work with other work groups.

This job description should not be construed to imply that theserequirements are the exclusive duties of the position. Incumbentsmay be required to follow any other instructions, and to perform anyother related duties, as may be required.

Education and/or Experience:

• Bachelors degree in Recreation Administration, FacilityManagement, or a related field.
• Two (2) years’ related experience in facilitiesmanagement/operations including one (1) year of supervisoryexperience. Experience managing a large public recreation facility preferred.
• Any combination of experience, training and education thatdemonstrates the required knowledge, skills and abilities to performthe essential functions of the position may be considered.

Licenses, Certifications, and Other Requirements:

• CPR, First Aid and AED certificates, or the ability to obtain upon hire.
• Mandatory Reporting certification, or the ability to obtain within30 days.
• Must possess a valid Colorado Driver License or the ability toobtain upon hire and maintain an acceptable driving record.
• Certified Pool Operator or Aquatic Facility Operator certification preferred.

Necessary Knowledge, Skills and Abilities:

• Knowledge of all aspects of facility management includingoperations and maintenance. Understands the general philosophy ofrecreation and its application.
• Knowledge of issues and policies affecting people withdisabilities and older adults.
• Knowledge of current public health code relating to public facilities.
• Ability to research, gather, organize and analyze information.
• Ability to effectively manage and prioritize situations and goalsto maximize available resources.
• Ability to prioritize and organize workload of self and supervised staff.
• Problem solving skills to analyze complex problems and implementappropriate corrective actions.
• Working knowledge of Microsoft Office applications, includingWord, Excel, and Outlook.
• Must be highly motivated and take direction well.
• Ability to work independently and with a team in a fast-paced andhigh-volume environment with emphasis on accuracy and timeliness.
• Excellent interpersonal skills with the ability to provideoutstanding customer service, establish and maintain effectiveworking relationships, and interact with others in a professional manner.
• Excellent communication skills to express facts, data, and ideasclearly and concisely both orally and in writing; and to develop,facilitate, and lead presentations.
• Knowledge of budget planning and management.
• Skills in recruiting, training, supervising, evaluating, andmotivating employees.
• Ability to work productively without supervision withinestablished policies and procedures.
• Ability to successfully establish and maintain safe environments;knowledge of and ability to perform emergency first aid procedures.
• Ability to work a varied schedule which may include some evenings,weekends, and holidays.

Material and Equipment Used :

• Regularly uses standard office equipment including a personalcomputer, phone, copies, and printer.
• This position also regularly uses recreation equipment.
• This position regularly operates a hand-held two-way radio.
• This position may be required to drive a personal and/or Districtmotor vehicle to various District and off-site facilities.
• This position primarily works in a busy Recreation Center andoffice environment subject to continuous interruptions andbackground noise.
• Occasionally works outside subject to variable weather, ecosystemsand landscape.

Physical Requirements :

• Extended periods spent standing, sitting, and walking.
• Occasional physical work lifting up to 50 pounds.
• Required to use hands and fingers to handle or feel objects, toolsor controls; reach with hands and arms;
• May occasionally climb, squat, stoop, kneel, crouch or crawl.
• Frequent hand/eye coordination to operate personal computer andoffice equipment.
• Vision for reading, recording and interpreting information. Visionacuity to see close-up and at a distance with the ability to adjustfocus allowing a broad field of vision.
• Speech communication and hearing to maintain clear and effectivecommunication. Must understand and be understood.

This list is not all-inclusive and represents examples of the workenvironment and physical demands.

South Suburban Park & Recreation District is anEqual Opportunity Employer.

• Competitive medical, dental and vision plans
• Disability and life insurance
• Flexible spending accounts (FSA’s)

Happy Employees Are the Best Employees

• South Suburban provides an employee assistance program at no costthat includes: counseling, financial planning, legal assistance, andmuch more!
• Our Employee Wellness Program gives covered staff the ability toreduce their medical premium by $390 annually

Take Time Away to Do What You Enjoy

• 10 paid holidays per year
• 4 personal days per year
• Earn 11.5 paid vacation days per year
• Paid sick leave to rest, recover, and take care of yourself

We’ve Got Your Back

• Up to 9% 401(a) Employer contribution/match that vest after 3years of service
• Trainings to grow your professional and personal skill set
• Tuition Reimbursement Program that covers up to $2,500 per year

Play Where You Work

• Employee engagement is a priority at South Suburban. Staffgatherings have included: pictures with the Stanley Cup, ChiliCook-Off, Ice Cream Social, Shuffleboard Tournament, EmployeeAppreciation Luncheon, just to name a few
• Monthly wellness challenge opportunities and staff recognition honors

We LOVE Our Facilities and So Will You:

• Free daily admission to recreation centers, tennis courts, icerinks and swimming pools
• 50% off food at South Suburban restaurants
• $5 to $10 for nine holes of golf at four different courses

SSPRD offers an excellent comprehensive benefit package including butnot limited to: Medical/Dental/Vision. For a more detailed overviewplease view the Benefits Guide for Full-Time Employees

About Us

Our mission is to foster healthy living through stewardship of theenvironment, parks, trails, and open space by providing recreationalservices and programs.

We serve residents in Bow Mar, Columbine Valley, Centennial west ofI-25, Littleton, Lone Tree and Sheridan and unincorporated portions ofDouglas, Jefferson and Arapahoe counties. We operate four full-servicerecreation centers, golf courses, outdoor pools and restaurants, twoice centers and miniature golf courses, a botanical garden eventcenter, a BMX track, a sports dome, batting cages, an entertainmentcenter, a hotel and a nature center. In addition, we maintain nearly3,800 acres of developed and open space land, including 119multi-purpose athletic fields, more than 100 parks, nearly 80 miles oftrails, 60 playgrounds, 56 tennis courts, and the 880-acre SouthPlatte Park.