Assistant Health Center Manager

Planned Parenthood of Southern New England, Inc.; New Haven (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading organization in reproductive health is seeking a full-time Assistant Health Center Manager in New Haven. This role supports the manager in overseeing daily operations and ensuring quality service delivery while upholding the core values of the organization. Candidates should possess strong customer service skills and a commitment to racial equity in their work.

Benefits

Health, dental and vision insurance

Paid parental leave

Tuition reimbursement

Generous paid time off

Flexible spending account

Wellness program

Qualifications

• 1-2 years of clinical services or health center experience.
• Ability to model behaviors that demonstrate core values.
• Willingness to work Saturdays when needed.

Responsibilities

• Assist the manager in maintaining health center flow.
• Develop center budget goals with the manager.
• Monitor health center outcomes using data analysis.

Skills

Customer Service

Communication

Cultural Competency

Analytical Skills

Education

High School Diploma

Job description

Planned Parenthood of Southern New England

Care. No Matter What.

We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.

Position Summary:Planned Parenthood of Southern New England has an opening for a full time (37.5) Assistant Health Center Manager to work out of our New Haven Health Center.

Essential Functions

• Assists the manager in maintaining the high-functioning team and overall health center flow to handle the daily customer service and operational needs of the health center on a daily basis
• In conjunction with health center manager helps to develop center’s budget goals
• In conjunction with the health center manager, monitors health center business outcomes and analyzes relevant data to identify trends and to inform future decision-making; uses data to improve outcomes
• Collects and reports center’s monthly statistical data on visits trends and staffing patterns.
• Partners with the health center manager in identifying health center priorities for the annual planning process
• Partners with the health center manager to develop health center goals, objectives and progress.
• Models behaviors that demonstrate PPSNE core values in business ethics, integrity, customer service and recovery skills
• Participates in agency initiatives through work groups outside of the center as needed
• Partners with center manager to support and lead team through changes
• Assists the center manager in monitoring the performance of all health center staff
• Supports efforts to provide services that are culturally and linguistically competent; takes the initiative to develop own awareness and knowledge of diversity matters
• Ensures that the health center is in compliance with all regulatory and quality standards
• Assists the health center manager in identifying and maintaining regular communication with community leaders, groups and organizations to inform about PPSNE and it services, to identify new patient sources, and to promote the mission
• May help manage a residency program, student externs and/or health center volunteers

Key Requirements

• Saturday availability and working willingness
• High school diploma preferred
• At least 1 to 2 year(s) of clinical services or health center experience
• Excellent customer service/communication skills; ability to provide quality services to meet individual patient needs
• Must be in alignment with, routinely demonstrate and lead staff around agency’s mission, services, core values and diversity philosophy – able to function in a non-judgmental manner with diverse clients, staff and volunteers
• Ability to help staff manage work and personal life balance matters
• Ability to travel off site as needed
• Interested in expanding your analysis and knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work
• Have a demonstrated understanding of the role that racial inequity plays in our society and its impact on healthcare systems and institutions
• Aware of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy, and humility to interpersonal interactions
• Interacts effectively and builds trust with a diversity of people
• Have demonstrated an ability to effectively work across difference
• Communicates clearly and directly, continually able to hear, reflect, and act on feedback related identity and equity with the aim to learn, and gives both positive and developmental feedback
• Ability to hold oneself and others accountable, including for racial equity practice

Schedule

• Monday through Friday Hours
• Saturday or two a month would potentially be needed.

$17.81 - $29.67 an hour

This position’s hourly pay range is Min $17.80 Mid $23.43 Max $29.67 and is determined based on full years of experience.

*Due to our commitment to pay equity, PPSNE does not negotiate salaries

PPSNE is committed to equal opportunity in all areas of its operations, including patient care and employment. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, marital status, genetics, veteran status, or any other protected category. Discrimination and retaliation are strictly prohibited.

PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, paid parental leave, retirement savings, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.