Assistant Financial Center Manager - Enfield, CT

Berkshire Bank; Enfield (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

Berkshire Bank seeks an Assistant Financial Center Manager in Enfield, CT to assist in managing customer relationships and branch operations. The ideal candidate will have at least 3-5 years of banking experience and exemplary customer service skills. This role involves supporting sales culture and ensuring compliance with banking regulations. Excellent leadership and decision-making abilities are essential.

Qualifications

• 3-5 years of branch banking experience.
• Demonstrated ability in decision making, handling difficult situations, initiative, and leadership.

Responsibilities

• Assists Financial Center Manager in customer relationship management and branch operations.
• Educates clients on products and services, initiates various loans.
• Leads staff meetings and maintains security measures in the branch.

Skills

Excellent customer service/sales skills

Decision making

Problem-solving skills

Written/verbal communication skills

Ability to handle multiple tasks

Strong interpersonal skills

Supervisory/management skills

Education

High school diploma or equivalent

Job description

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Assistant Financial Center Manager

#1310 | Posted 05/29/2025

Enfield, Connecticut, United States

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Job Description

Division: Retail Banking
Department: Various - Branch Network
Reports to: Financial Center Manager
Status: Non-Exempt
Grade: 7

Pay Range: $20.50 - $35.99

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Enfield, CT - 85 Freshwater Blvd

Purpose/Objective:

Assists the Financial Center Manager with growing the Bank by managing customer relationships, directing branch operations, supervising team members and while ensuring that the entire team is consistently providing excellent customer service.

Key Accountabilities:

• Educates clients on our products and services offered in the branches and digitally. Initiates, processes and closes various loans, including Consumer, Home Equities and Small Business. Is adept at asking clients questions related to their finances and managing relationships with such tools as the Relationship Builder and Salesforce. Works with clients to refer partnership solutions such as Wealth, Insurance, Cash Management and Mortgage. Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business. Resolves routine and complex client issues or problems. Is proficient in the digital banking space and can assist clients with adoption. Ensures proper documentation and compliance for all new accounts and account maintenance. 35%

• Assists Financial Center Manager in building/managing sales culture to achieve branch goals and Bank-wide initiatives. Bring out the best in the employees, by educating, coaching, developing, and training employees. Monitors quality and efficiency of client experience in the branch, including the Branch Consistency Standards. Communicates Bank policies, programs, and objectives. Takes on a leadership role in conducting staff meetings and morning huddles. Maintains awareness of Federal and state banking regulations and branch security program. May review and approve legal documents related to accounts. Stays abreast of new products, services, and promotions and educates and supports the entire branch team. 35%

• Provides ongoing assistance in managing day-to-day branch operations; opens and closes the branch while ensuring adherence to security measures. Provides backup to the Branch Officer and/or client service line. Conducts and/or approves client transactions and exceptions as needed. Ensures the branch maintains a professional appearance and supply inventory levels. Reviews various branch reports; may oversee monthly branch audit process. 20%

• Provides input for staff performance management. May recommend salary adjustments and transfers. Resolves routine personnel problems and provides support in counseling or disciplinary actions. Assists with interviewing potential candidates and in making hiring decisions. May manage time and attendance for staff. May also be responsible for weekly scheduling of branch staff as well as the monthly Saturday schedule. 10%

• Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.

Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act. Available to work Saturday hours and travel to nearby offices as required.

Education:

• High school diploma or equivalent

Experience:

• 3-5 years of branch banking experience


• Demonstrated ability in decision making, handling difficult situations, initiative, and leadership

Skills & Knowledge:

• Excellent customer service/sales skills


• Decision making and problem-solving skills


• Written/verbal communication skills


• Ability to handle multiple tasks


• Strong interpersonal skills


• Supervisory/management skills

Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin

Location

Enfield, CT - 85 Freshwater Blvd