Assistant Head Usher: Guest Experience Lead (Part-Time)

City of Sarasota; Sarasota (FL); On-site; USD 22,000 - 30,000; Part time

Job summary

The City of Sarasota is seeking a part-time Usher for the Van Wezel Performing Arts Hall to assist with admission and guest flow during performances. You will check tickets, direct guests to seating, and support arrival and departure procedures with a focus on friendly service.

Ideal candidates have a high school diploma or equivalent and can work nights, weekends and holidays; previous public-facing experience is a plus.

Qualifications

• Graduation from high school, or equivalent; or sufficient experience and training to provide necessary knowledge, skills and abilities. Training and experience may be used in lieu of educational requirements.

Responsibilities

• Assists in event arrival and departure procedures.
• Assists in directing audience flow.
• Checks information on ticket and directs guests to appropriate entrance relative to the seating assignment.
• Resolves conflicts as they arise or refers difficult problems or complaints to Head Usher for resolution.
• Offers assistance to guests who appear confused regarding admission procedures or seating.
• Answers inquiries regarding building facilities, program times and emergency procedures.
• Provides excellent customer service by maintaining a friendly, outgoing and helpful attitude.

Education

High school diploma or equivalent

Job description

The City of Sarasota is seeking a part-time Usher for the Van Wezel Performing Arts Hall to assist with admission and guest flow during performances. You will check tickets, direct guests to seating, and support arrival and departure procedures with a focus on friendly service.

Ideal candidates have a high school diploma or equivalent and can work nights, weekends and holidays; previous public-facing experience is a plus.