Assistant Head Teller/Backup CSR

Exchange Bank of Ala; Attalla (AL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Life Insurance

Vision

Vacation

Holidays

Sick Leave

401k

Extended Sick Leave

Job summary

Exchange Bank of Ala is seeking an Assistant Head Teller/Backup CSR to manage deposits, withdrawals, and routine banking with a focus on customer service for commercial and consumer accounts.

The role includes supervising tellers in the Head Teller's absence, handling cashier checks, and balancing cash drawers daily while ensuring security and accuracy in all transactions.

Qualifications

• Six months of teller experience with minimal losses.
• High school diploma or equivalent required.
• Previous experience working with the public preferred.

Responsibilities

• Manage deposits, withdrawals, and other teller transactions.
• Supervise other bank tellers in the absence of the Head Teller.
• Balance cash drawer daily and record transactions accurately.
• Issue cashier checks and verify endorsements and IDs.
• Maintain security and confidentiality of records and negotiables.
• Assist with branch operations and customer service quality.

Skills

Verbal communication

Customer service

Staff supervision

Mathematics

Integrity

Security awareness

Education

High school diploma or equivalent

Job description

Assistant Head Teller/Backup CSR

Job Summary:

The Assistant Head Teller/Backup CSR will manage deposits, withdrawals, and other financial interactions while providing excellent customer service for commercial and consumer accounts. The Assistant Head Teller/Backup CSR will also manage other tellers within the office in the absence of the Head Teller, ensuring smooth and orderly operation of teller lines and related functions.

Supervisory Responsibilities

• Supervises and manages other bank tellers as assigned.
• Maintains sufficient, skilled bank staff by scheduling appropriate employees and providing ongoing training and cross‑training opportunities.
• Collaborates with Office Manager to conduct performance evaluations that are timely and constructive.
• Reports bank drawer shortages and other discrepancies, ensuring that all differences are managed according to bank policies and practices.

Assistant Head Teller Duties/Responsibilities

• Conducts various banking transactions including cashing checks and accepting deposits.
• Issues bank cashier checks.
• Verifies important information including endorsements, dates, and identification, to cash or deposit checks and pay out funds.
• Records transactions into banking system, producing computer‑generated receipts.
• Maintains proper currencies and coins in bank drawers.
• Balances all monies in cash drawer at the end of each business day.
• Calculates daily transactions using appropriate technology, which may include computers or adding machines.
• Demonstrates a helpful and friendly attitude.
• Identifies and capitalizes on opportunities to sell or promote new bank services.
• Maintains the teller area to ensure the safety of all negotiables and confidential records.
• Performs other related duties as assigned.
• Assists the Head Teller with the following:
  • Assigns duties and work schedules to workers to ensure efficient functioning of department.
  • Continued training of employees in customer service and banking procedures in the teller department.
  • Approves checks for payment
  • Addresses customer complaints.
  • Examines tellers’ reports of daily transactions for accuracy.
  • Orders money for branch from the Gadsden office.
  • Counts and records currency and coin in vault.
  • Studies and standardizes procedures to improve efficiency of subordinates.
  • Prepares composite reports from individual reports of subordinates.
  • Maintains harmony among workers and resolves grievances.

Back up CSR Duties/Responsibilities

• Interviews customers to obtain information and explain available financial services such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, Debit Cards, and other available products and services.
• Answers customer questions and investigates and corrects errors, following customer and establishment records.
• Obtains credit records from credit reporting agency.
• Executes wire transfers of funds.

Required Skills/Abilities

• Excellent verbal communication skills.
• Thorough understanding of customer service.
• Ability to remain friendly.
• Excellent managerial skills.
• Above average knowledge of fundamental mathematics.
• Ability to be trustworthy and act with integrity.
• Ability to remain calm and to minimize panic in the event of a robbery.

Education and Experience

• Six month’s experience as a bank teller with little to no losses to the bank.
• High school diploma or equivalent required.
• Previous experience working directly with the public is preferred.

Physical Requirements

• Must be able see, hear, and speak.
• Must be able to lift boxes of coin and bags of currency.
• May need to stand for long periods of time.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Benefits

• Medical
• Dental
• Life Insurance
• Vision
• Vacation
• Holidays
• Sick Leave
• 401k
• Extended Sick Leave

Working Hours

• Monday 8-4:30 (1 hour lunch)
• Tuesday 8-4:30 (1 hour lunch)
• Wednesday 8-1 (rotating)
• Thursday 8-4:30 (1 hour lunch)
• Friday 8-5 (1 hour lunch)
• Saturday 8-12 (rotating)