Assistant Head Teller/Backup CSR

Exchange Bank; Attalla, Northern (AL, KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Life Insurance

Vision

Vacation

Holidays

Sick Leave

401k

Extended Sick Leave

Job summary

Exchange Bank is seeking an Assistant Head Teller/Backup CSR in Attalla, AL. You will supervise teller operations, handle cash transactions, and support customer service initiatives. The role includes training staff, approving payments, and addressing customer inquiries to maintain smooth branch operations.

The position emphasizes integrity, accuracy with currency, and the ability to stay calm during incidents while promoting banking products.

Qualifications

• High school diploma or equivalent required.
• Six months’ teller experience with minimal losses preferred.
• Strong customer service and math skills.

Responsibilities

• Handle banking transactions including cashing checks and deposits.
• Issue cashier checks and verify endorsements and IDs.
• Record transactions and balance cash drawer daily.
• Promote bank services to customers.
• Maintain teller area security and confidentiality.
• Assist Head Teller with scheduling, training, and reports.
• Assist customers with account information and banking products.
• Respond to customer complaints and resolve issues.

Skills

Verbal communication

Customer service

Friendly demeanor

Management

Mathematics

Integrity

Calm under pressure

Job description

Assistant Head Teller/Backup CSR

Assistant Head Teller Duties/Responsibilities:

• Conducts various banking transactions including cashing checks and accepting deposits.
• Issues bank cashier checks.
• Verifies important information including endorsements, dates, and identification, to cash or deposit checks and pay out funds.
• Records transactions into banking system, producing computer-generated receipts.
• Maintains proper currencies and coins in bank drawers.
• Balances all monies in cash drawer at the end of each business day.
• Calculates daily transactions using appropriate technology, which may include computers or adding machines.
• Demonstrates a helpful and friendly attitude.
• Identifies and capitalizes on opportunities to sell or promote new bank services.
• Maintains the teller area to ensure the safety of all negotiables and confidential records.
• Performs other related duties as assigned.
• Assists the Head Teller with the following:
• Assigns duties and work schedules to workers to ensure efficient functioning of department.
• Continued training of employees in customer service and banking procedures in the teller department.
• Approves checks for payment
• Addresses customer complaints.
• Examines tellers’ reports of daily transactions for accuracy.
• Orders money for branch from the Gadsden office.
• Counts and records currency and coin in vault.
• Studies and standardizes procedures to improve efficiency of subordinates.
• Prepares composite reports from individual reports of subordinates.
• Maintains harmony among workers and resolves grievances.

Back up CSR Duties/Responsibilities :

• Interviews customers to obtain information and explain available financial services such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, Debit Cards, and other available products and services.
• Answers customer questions and investigates and corrects errors, following customer and establishment records.
• Obtains credit records from credit reporting agency
• Executes wire transfers of funds.

Required Skills/Abilities:

• Excellent verbal communication skills.
• Thorough understanding of customer service.
• Ability to remain friendly.
• Excellent managerial skills.
• Above average knowledge of fundamental mathematics.
• Ability to be trustworthy and act with integrity.
• Ability to remain calm and to minimize panic in the event of a robbery.

Education and Experience:

• Six month’s experience as a bank teller with little to no losses to the bank.
• High school diploma or equivalent required.
• Previous experience working directly with the public is preferred.

Physical Requirements:

• Must be able see, hear, and speak.
• Must be able to lift boxes of coin and bags of currency.
• May need to stand for long periods of time.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Benefits:

• Medical
• Dental
• Life Insurance
• Vision
• Vacation
• Holidays
• Sick Leave
• 401k
• Extended Sick Leave

Schedule:

• Monday 8-4:30 (1 hour lunch)
• Tuesday 8-4:30 (1 hour lunch)
• Wednesday 8-1 (rotating)
• Thursday 8-4:30 (1 hour lunch)
• Friday 8-5 (1 hour lunch)
• Saturday 8-12 (rotating)