Assistant Guest Services Manager

Onni Group of Companies; Seattle (WA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an Assistant Guest Services Manager to enhance guest satisfaction and lead the Guest Services team. This role involves training staff, managing guest requests, and ensuring high hospitality standards. With a focus on personal recommendations and problem-solving, the successful candidate will thrive in a dynamic environment. The company offers a supportive atmosphere with opportunities for professional growth. If you are passionate about hospitality and committed to delivering exceptional service, this is the perfect opportunity for you.

Benefits

3 weeks PTO

Annual education allowance of up to $1,000

Referral program

Residential housing discount after 1 year

Friends and family rates for hotel properties

Qualifications

• Strong customer service and interpersonal skills are essential.
• Proficiency in MS Office tools is required.

Responsibilities

• Assist in training Guest Service Staff and handle guest interactions.
• Resolve complaints and provide information about services.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Education

High School Degree

BA in Hospitality

Tools

MS Project

Outlook

Word

Excel

Windows

Job description

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Job Description

The Assistant Guest Services Manager responds to a wide variety of guest requests, accurately assesses guest needs, and adds personal recommendations to maximize customer satisfaction. This position works closely with the Guest Services Manager to develop and train the Guest Service Staff.

Perks & Benefits:

• 3 weeks PTO
• Annual education allowance of up to $1,000
• Referral program
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for hotel properties throughout the company

What Will You Do?

• Assist in the development and training of the Guest Service Staff.
• Act as lead on guest requests and concerns.
• Handle all guest interactions with high hospitality standards, resolve complaints, and assist with inquiries about services, hours, events, and directions.
• Process packages, faxes, messages, and mail accurately and promptly.
• Ensure compliance with work rules and standards of conduct.
• Collaborate professionally with colleagues and supervisors.
• Maintain updated information on local attractions and activities, establishing contacts with vendors for tickets and reservations.
• Manage guest luggage and packages.
• Use software to input special arrangements and ensure accurate billing.
• Support responsibilities in valet parking and lobby coverage during busy times or absences.
• Provide troubleshooting for in-room services like Internet and TV.
• Coordinate with Valet Staff to handle guest vehicles, luggage, and deliveries.
• Work with the Guest Services Manager to coach and support staff development.
• Show initiative, solve problems, train staff, and lead teams.
• Train new and existing employees, supporting skill development.
• Actively participate in desk shifts to address guest concerns and provide on-the-spot training.
• Perform other duties as required.

What You Bring

• High School Degree or equivalent
• BA in Hospitality preferred
• Proficiency in MS Project, Outlook, Word, Excel, and Windows
• Excellent customer service and interpersonal skills
• Strong oral and written communication skills

Salary Range

$31.25 - $34.13

About The Company

Onni has been building communities for over 50 years, focusing on quality construction, innovation, sustainability, and customer satisfaction across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

How To Apply

Please apply through the link on the job posting and attach your resume and required documents. Only shortlisted applicants will be contacted.