Services Key Account Manager - Data Center Solutions

nVent; Seattle (WA); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Services Key Account Manager to foster relationships with key data center clients. This role is pivotal in ensuring high-quality service delivery and developing strategic plans for account growth. You'll negotiate service agreements, conduct business reviews, and stay updated on industry trends. With a focus on customer satisfaction and collaboration, this position offers a unique opportunity to impact both the company and clients positively. If you're passionate about client relations and strategic management, this role is perfect for you.

Benefits

Health Plans

Retirement Options

Tuition Reimbursement

Parental Leave

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in key account management and technical project management preferred.

Responsibilities

• Manage relationships with key data center clients and ensure service delivery.
• Develop strategic plans for account growth and retention.

Skills

Key Account Management

Negotiation

Customer Relationship Management

Strategic Planning

Problem Solving

Presentation Skills

Education

Bachelor's Degree

Tools

Project Management Software

Job description

Services Key Account Manager - Data Center Solutions

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Overview

We are seeking a dedicated professional to serve as the main point of contact for key data center clients, ensuring high-quality service delivery and fostering strong relationships. This role involves developing strategic plans for account growth, negotiating service agreements, and staying informed about industry trends.

Responsibilities

1. Manage relationships with key data center clients, addressing service-related matters.
2. Develop and maintain positive client relationships to understand and meet their needs.
3. Ensure timely delivery of high-quality services.
4. Collaborate internally to resolve issues and enhance service quality.
5. Identify opportunities for upselling and cross-selling services.
6. Conduct business reviews and provide performance insights.
7. Negotiate service agreements and renewals.
8. Monitor and improve customer satisfaction.
9. Develop strategic plans for account retention and growth.
10. Stay updated on industry trends and competitors.
11. Act as liaison between nVent and assigned accounts, ensuring positive relationships and meeting business needs.
12. Develop business strategies benefiting both the company and clients in the data center space.
13. Manage large, sophisticated accounts globally.

Qualifications

• Bachelor's degree or equivalent experience.
• Experience in key account management, training, and technical project management preferred.
• Ability to work remotely with 25% travel, mainly in the US; valid driver's license required.
• Knowledge of program/project management is a plus.
• Strong multitasking, presentation, and problem-solving skills.

About nVent

nVent is a global leader in electrical connection and protection solutions, committed to innovation, safety, and sustainability. Our diverse operations span the globe, offering numerous career opportunities. We value community involvement, integrity, customer focus, respect, and accountability.

Compensation & Benefits

Salary range varies by location, with potential for incentives. Benefits include health plans, retirement options, tuition reimbursement, parental leave, and more. We promote diversity and inclusion in the workplace.