Assistant Guest Services Manager

Evolution Parking and Guest Services; Saint Petersburg (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join an innovative firm as an Assistant Guest Services Manager, where you'll play a vital role in enhancing the guest experience. This position involves overseeing valet operations, ensuring exceptional service, and leading a dedicated team. With a focus on professionalism and efficiency, you'll have the opportunity to implement improvements and motivate your team to excel. If you're passionate about customer service and thrive in a fast-paced environment, this role is perfect for you. Be part of a dynamic organization that values your contributions and offers a supportive atmosphere for growth.

Qualifications

• 2+ years of experience in valet parking and management.
• Valid US Driver's License required.

Responsibilities

• Ensure outstanding service and a friendly environment for guests.
• Assist in coordinating valet operations and managing schedules.
• Participate in hiring and performance evaluations.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Technological Proficiency

Teamwork

Education

Associate's Degree

High School Diploma

GED

Tools

HRIS platforms (e.g., ADP)

Job description

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Job Summary

The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to Valet operations. The Assistant will proactively approach, greet, and acknowledge all customers in a friendly, professional manner, providing quick and responsive customer service.

Responsibilities

1. Ensure each guest receives outstanding service by providing a friendly environment, including proactive greeting and thanking guests.
2. Assist in coordinating all activities related to valet operations.
3. Recommend measures to improve performance, guest satisfaction, and efficiency.
4. Perform Evolution and Forbes Standards training as required.
5. Assist in conducting the “Daily Huddle” during all shifts.
6. Manage break schedules and shift options as required.
7. Maintain standards of professionalism and cleanliness.
8. Recruit qualified applicants to meet operational requirements.
9. Provide feedback for performance reviews and evaluations.
10. Participate in personnel actions such as hiring, promotions, disciplinary measures, and termination.
11. Ensure quality assurance and safety standards are maintained.
12. Motivate team members to provide exceptional service.
13. Monitor and enforce dress code and hygiene guidelines.
14. Prepare schedules and payroll data.
15. Assist with deposit verification and cash flow audits.
16. Conduct lot inspections and suggest improvements.
17. Assist with claims investigation and support.
18. Perform other duties as assigned.

Minimum Education & Experience

• Associate's Degree, High School Diploma, or GED, or relevant experience.
• Experience in valet parking and management (2+ years).
• Valid US Driver's License.
• Experience with HRIS platforms like ADP.

Skills

• Strong customer service and client relationship skills.
• Excellent communication skills.
• Technological proficiency.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a team and multitask in a fast-paced environment.

Evolution Parking & Guest Services is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected categories.