Assistant Guest Services Manager

Four Seasons Hotels and Resorts; Hawaii; On-site; USD 78,000 - 86,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401(k)

Roth 401(k)

Job summary

Four Seasons Maui is seeking an Assistant Guest Services Manager to direct all guest services activities within the Rooms Division, reporting to the Guest Services Manager. Candidates must have valid authorization to work in the United States at the time of application.

You will lead a team to ensure exceptional hospitality, handle guest requests, and maintain high standards of service across front desk and concierge operations, including evenings, weekends and holidays.

Qualifications

• Two years of hotel management experience, preferably in the front office.
• Working knowledge of the Front Desk and Concierge services and general hotel operations.
• Ability to operate computer equipment and the reservations system.
• The Ability to read and speak English.
• Valid Driver's License and clean abstract
• Must be able to drive both automatic and standard vehicles

Responsibilities

• Manages the staff at the Guest Services. Directs all activities of the Asst. Guest Services to ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
• Reviews and monitors schedules of staff within the department. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met.
• Resolves customer complaints and handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.

Skills

Hotel management experience

Front desk knowledge

Concierge knowledge

English proficiency

Driver's license

Manual transmission driving

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Experience elevated luxury at Maui’s most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort - and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we’ll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.

Assistant Guest Services Manager

Directs and controls the activities of all Guest services positions.

This role is part of the Rooms Division, reporting to the Guest Services Manager. Candidates must have valid authorization to work in the United States at the time of application.

What You Will Do

• Manages the staff at the Guest Services. Directs all activities of the Asst. Guest Services to ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
• Reviews and monitors schedules of staff within the department. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met.
• Resolves customer complaints and handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.

What You Will Bring

• Two years previous hotel management experience, preferably in the front office.
• Requires a working knowledge of the Front Desk and Concierges aspect of Four Seasons services, policies or operations and general knowledge of Housekeeping, the hotel and area. Working knowledge is generally learned on-the-job.
• It requires knowledge for the ability to operate computer equipment and the reservations system.
• The Ability to read and speak English.
• Valid Driver's License and clean abstract
• Must be able to drive both automatic and standard vehicles

What To Expect

• Full time schedule based on operational needs, including evenings, weekends, and public holidays
• A physically active role

What We Offer You

• Salary Range: $77,604 - $85,800
• Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)
• Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
• Excellent Training and Development opportunities
• Learning & Development Subsidy
• Many career opportunities within the hotel and to other Four Seasons
• Employee Travel Program
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meal and Paid Meal Break

Be part of a cohesive team with opportunities to build a successful career with global potential.

Learn more about what it is like to work at Four Seasons – visit us:

fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

https://www.fourseasons.com/maui/landing-pages/property/careers.html

Four Seasons is an Equal Opportunity, Afffirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal