Assistant Guest Service Mgr FT

Iga-857fa6fa; South Carolina; Sur place; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Weekly Pay

Paid Time Off

Medical, Dental, Vision

Short & Long-Term Disability

Employee Assistance Program

100% Company Funded Pension

401K

Résumé du poste

IGA is hiring a friendly cashier/guest service clerk in South Carolina. You will support front porch operations, assist guests, handle payments, and help keep the area clean and welcoming.

Role includes training hosts, managing cash and invoices, and upholding excellent service standards. Must be comfortable standing long periods and performing multiple tasks with good math and computer skills.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front porch operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsabilités

• Maintain front porch service standards.
• Coordinate schedules with the Store Manager to meet service levels.
• Train cashiers to call additional hosts as needed.
• Handle guest and host requests, refunds, loans, and approvals promptly.
• Keep front porch clean and parking lot free of debris.
• Serve as a positive role model in speech, dress, hygiene, and integrity.
• Perform all other duties as assigned by management.

Connaissances

Friendly personality

Teamwork

Communication skills

Physical stamina

Supervisory ability

Math skills

Computer literacy

Description du poste

Overview

Come grow with grocery at IGA! We’re not like other grocery stores – We Create Smiles! Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU!

Benefits for Now and Your Future:

• Weekly Pay
• Paid Time Off
• Medical, Dental, Vision
• Short & Long-Term Disability
• Employee Assistance Program

RETIREMENT

• 100% Company Funded Pension
• 401K

Pay starts at $17 / hour

Responsibilities

1. Maintenance of Guest Service Standards

a. Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.

b. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.

c. Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.

d. Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.

e. Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.

f. Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.

g. Ensures all unused check lanes are blocked off when not in use.

h. Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.

2. 2. Training and Development of Front porch Hosts

a. Provides training and direction to hosts not meeting the front porch standards.

b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.

c. Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.

3. 3. Sales, Cash and Invoice Accounting

a. Prepare weekly cash report and accompanying documentation.

b. Maintain sales related information.

c. Process invoices and transfers as assigned.

d. Process beer/wine payments.

4. 4. Cash Related Activities

a. Prepare bank deposits according to policy.

b. Handle payroll check approval/cashing according to company policy.

c. Ensure that an accurate daily cash count is completed.

d. Process guest needs such as money orders, stamps, lottery tickets, etc.

e. Process returned checks according to policy.

5. 5. Cash Office Security

a. Ensure the security of the cash office and store funds.

b. Maintain accountability standards of cashier tills.

c. Maintain supplies needed for front porch and cash office.

6. 6. Cashier/Guest Service Clerk Performance Reports

a. Monitor and analyze the Operator Activity Report.

b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.

7. Perform all other duties as assigned by management.

Qualifications

1. Friendly, outgoing personality.

2. Ability to work well with others.

3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.

4. Ability to read and understand information and direction.

5. Knowledge of front porch operations.

6. Ability to supervise people including training and development.

7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.

8. Effective communication and guest service skills.

9. Must be at least 18 years old.

10. Ability to stand for extended periods of time.

11. Demonstrate successful use of math skills.

12. Ability to work well with computers.