Assistant Guest Service Mgr FT

IGA Southeast; South Carolina; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Paid Time Off

Medical, Dental, Vision

Short & Long-Term Disability

Employee Assistance Program

100% Company Funded Pension

401K

Job summary

IGA Southeast is hiring for a Front Porch Host / Guest Service Clerk. You will maintain guest service standards, train hosts, manage cash and invoices, and ensure the front porch and parking area are clean and secure. You will work with the Store Manager to schedule staffing and address guest requests promptly.

The role requires strong communication, teamwork, and basic math and computer skills. You must be at least 18 years old and able to stand for long periods in a fast-paced store

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front porch operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Responsibilities

• Maintenance of Guest Service Standards.
• Ensure front porch standards are met at all times.
• Collaborate with Store Manager to schedule adequate service levels.
• Train cashiers to call additional hosts as needed.
• Handle guest requests, refunds, loans, pickups, and check approvals promptly.
• Keep front porch and parking area clean and orderly.
• Model professional speech, dress, hygiene and integrity.
• Block unused check lanes when not in use.
• Enforce front porch policies related to Asset Protection and Shrink Control.
• Provide training and direction to hosts not meeting standards.
• Communicate issues to guest service manager and problem areas.
• Offer constant on-the-job feedback to maintain service levels.
• Prepare weekly cash reports and related documentation.
• Maintain sales-related information and process invoices and beer/wine payments.
• Maintain accurate daily cash counts and handle guest needs such as money orders and stamps.

Skills

Friendly personality

Teamwork

Physical stamina

Reading comprehension

Front porch operations

Supervising people

Multitasking

Effective communication

Age 18+

Standing for long periods

Math skills

Computer literacy

Job description

Overview

Come grow with grocery at IGA! We’re not like other grocery stores – We Create Smiles! Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU!

Benefits for Now and Your Future:

• Weekly Pay
• Paid Time Off
• Medical, Dental, Vision
• Short & Long-Term Disability
• Employee Assistance Program

RETIREMENT

• 100% Company Funded Pension
• 401K

Pay starts at $17 / hour

Responsibilities

1. Maintenance of Guest Service Standards

a. Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.

b. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.

c. Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.

d. Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.

e. Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.

f. Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.

g. Ensures all unused check lanes are blocked off when not in use.

h. Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.

2. 2. Training and Development of Front porch Hosts

a. Provides training and direction to hosts not meeting the front porch standards.

b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.

c. Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.

3. 3. Sales, Cash and Invoice Accounting

a. Prepare weekly cash report and accompanying documentation.

b. Maintain sales related information.

c. Process invoices and transfers as assigned.

d. Process beer/wine payments.

4. 4. Cash Related Activities

a. Prepare bank deposits according to policy.

b. Handle payroll check approval/cashing according to company policy.

c. Ensure that an accurate daily cash count is completed.

d. Process guest needs such as money orders, stamps, lottery tickets, etc.

e. Process returned checks according to policy.

5. 5. Cash Office Security

a. Ensure the security of the cash office and store funds.

b. Maintain accountability standards of cashier tills.

c. Maintain supplies needed for front porch and cash office.

6. 6. Cashier/Guest Service Clerk Performance Reports

a. Monitor and analyze the Operator Activity Report.

b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.

7. Perform all other duties as assigned by management.

Qualifications

1. Friendly, outgoing personality.

2. Ability to work well with others.

3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.

4. Ability to read and understand information and direction.

5. Knowledge of front porch operations.

6. Ability to supervise people including training and development.

7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.

8. Effective communication and guest service skills.

9. Must be at least 18 years old.

10. Ability to stand for extended periods of time.

11. Demonstrate successful use of math skills.

12. Ability to work well with computers.