Housekeeping Manager

Park Hyatt Los Cabos at Cabo del Sol; New York, Northern (NY, KY); Hybrid; USD 81,829,000 - 116,545,000; Full time

Job summary

Hyatt Hotels Corporation seeks a Housekeeping Manager to assist in overseeing the housekeeping division across public areas and nightly cleaning. The role requires experience in hotel rooms management, strong leadership, and an emphasis on safety and guest satisfaction.

The ideal candidate will have 2–3 years in hotel Rooms Management, excellent communication skills, and the ability to train and schedule staff while maintaining high service standards in a fast-paced environment.

Qualifications

• Desire to satisfy others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to interact with people of diverse backgrounds.
• 2-3 years of progressive hotel Rooms Management experience.
• Service oriented style with professional presentation skills.
• Hotel/Hospitality degree an asset.
• Strong energy, leadership, and customer focus.

Responsibilities

• Assist in the oversight of the housekeeping area, including public spaces and night cleaning.
• Ensure safety and security policies are followed.
• Train, develop, and schedule staff as needed.
• Promote customer and associate satisfaction through attentive service.

Skills

Customer service mindset

Verbal and written communication

Interpersonal skills

Leadership

Education

Hotel/Hospitality degree (asset)

Tools

Microsoft Word

Microsoft Excel

Job description

Close Inclusive Collection Job Postings Notification

\"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life.\"

72,000.00 Hourly US Dollar (USD) pay basis

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Housekeeping Manager is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This requires a solid understanding of housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed. Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful. These responsibilities may also include staff training, development and scheduling. The Housekeeping Manager will promote an atmosphere that insures customer and associate satisfaction. This position reports directly to the Director of Housekeeping and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.


• Refined verbal and written communication skills.


• Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds.


• 2-3 years of progressive hotel Rooms Management experience


• Service oriented style with professional presentations skills


• Hotel/Hospitality degree an asset


• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line


• Must be proficient in Microsoft Word and Excel


• Must have excellent organizational, interpersonal and administrative skills


• Ability to stand and walk for long periods of time.


• Expectation and willingness to inspect high volume of guest rooms on a daily basis.
  

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