Assistant GM: Member Sales & Guest Experience

Modwash; Chattanooga (TN); On-site; USD 20,000 - 33,000; Full time

Benefits offered by this job

Base pay + commission

Paid training

Free car washes

Career advancement

401K match

Medical/Dental/Vision

Team-oriented culture

Job summary

ModWash is looking for an Assistant General Manager in Chattanooga to lead daily operations, coach the team, and drive membership sales while delivering a legendary guest experience. You will oversee opening and closing duties, maintain site standards, train and motivate staff, and ensure safety, cleanliness, and equipment readiness.

This role partners with the GM to grow the ModWash brand through outstanding service and community engagement.

Qualifications

• 2+ years of experience in a leadership role.
• Awesome customer service skills, previous sales experience a plus.
• A passion for serving others.

Responsibilities

• Deliver mind blowing customer service. Greet all customers with a smile, a wave and a friendly attitude.
• Actively sell and present each of the ModWash packages and the benefits of unlimited wash memberships.
• Safely guideand assist guests through the ModWash packages, and membership options.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Collaborate with and encourage the team to meet sales goals.
• Execute opening and closing site responsibilities when scheduled. Be responsible for the site standards of service.
• Effectively maintain the on-site equipment and troubleshoot when needed
• Assist in overseeing the productivity, breaks, and safety of all employees
• Continuously seek ways to improve the business
• Assist in attracting, recruiting and employees
• Own management of chemical inventory, usage, and costs
• Train and motivate team to enroll new members
• Performs required administrative duties which may include documentation for performance management, team calls, terminations, employee relations, and promotions
• Ensure compliance with legal requirements and company policies and procedures
• Ensure facilities are always clean and presentable.

Skills

Sales experience

Customer service

Leadership

Communication skills

Flexible schedule

Job description

ModWash is looking for an Assistant General Manager in Chattanooga to lead daily operations, coach the team, and drive membership sales while delivering a legendary guest experience. You will oversee opening and closing duties, maintain site standards, train and motivate staff, and ensure safety, cleanliness, and equipment readiness.

This role partners with the GM to grow the ModWash brand through outstanding service and community engagement.