Assistant GM - Family Entertainment Operations

Launch Family Entertainment; Manchester (NH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid time off

401(k)

Health insurance

Job summary

LAUNCH FAMILY ENTERTAINMENT in Manchester, NH is seeking an Assistant General Manager to help run safe and efficient daily operations. You will lead shifts, coach team members and coordinate attractions, parties and food service to deliver consistently great guest experiences.

This role reports to the General Manager and requires strong leadership, budgeting awareness, and hands-on supervision in a high-volume entertainment venue.

Qualifications

• Three or more years of management experience in entertainment, recreation, restaurants or a comparable guest-facing business.
• Experience supervising teams, scheduling labor, handling cash and resolving guest concerns in a busy environment.
• Clear communication, practical judgment and the ability to coach employees and respond calmly to changing priorities.
• Basic math and computer skills, including Microsoft Office; ability to learn Launch point-of-sale, booking, safety and operating procedures.

Responsibilities

• Support the General Manager in overseeing daily operations and carry out delegated General Manager responsibilities with guidance and supervision. Serve as manager on duty and oversee operations in the General Manager’s absence, within established authority. Complete opening and closing checks and communicate clear shift priorities.
• Assign stations, breaks and coverage based on attendance and event demand. Adjust labor within approved budgets while maintaining safe staffing levels.
• Train and coach team members and supervisors. Support hiring, performance feedback and corrective action in coordination with the General Manager.
• Maintain a respectful workplace, address employee concerns promptly and eliminate misconduct or issues requiring General Manager decisions.
• Monitor attraction safety, cleanliness, equipment condition and food-service standards. Respond to incidents, document findings and remove unsafe equipment from service.
• Resolve guest concerns within approved authority, support frontline staff during busy periods and ensure parties and group events run to the agreed plan.
• Coordinate event staffing, timing and food requirements with the sales and Krave teams. Support promotions and community events as scheduled.
• Control tills, receipts, refunds and cash reconciliation. Investigate discrepancies, complete shift reports and protect confidential business and employee information.
• Oversee inventory counts, receiving, merchandise and supply orders. Reduce waste, monitor expenses and report shortages or maintenance needs.
• Maintain accurate point-of-sale and booking records and complete operational handoffs. Perform other related duties as assigned by the General Manager

Skills

Management experience

Team supervision

Scheduling labor

Cash handling

Guest service

Communication

MS Office

Tools

POS systems

Microsoft Office

Job description

LAUNCH FAMILY ENTERTAINMENT in Manchester, NH is seeking an Assistant General Manager to help run safe and efficient daily operations. You will lead shifts, coach team members and coordinate attractions, parties and food service to deliver consistently great guest experiences.

This role reports to the General Manager and requires strong leadership, budgeting awareness, and hands-on supervision in a high-volume entertainment venue.