General Manager

Launch Family Entertainment; Manchester (NH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid time off

401(k)

Employee discounts

Health insurance

Job summary

LAUNCH FAMILY ENTERTAINMENT in Manchester, NH is seeking a General Manager to lead operations and drive guest experience across attractions, events, and F&B. You will oversee budget, staffing, and safety programs while ensuring financial performance and brand standards.

The role requires strong leadership, budget management, and a hands-on approach to optimize park operations and guest satisfaction in a high-volume family entertainment setting.

Qualifications

• Bachelor's degree or 4+ years in a pre-opening, grand-opening or rapid-growth family entertainment facility.
• Prior management experience in a guest-facing business.
• Ability to budget, plan schedules, manage cash and hit sales goals.
• Strong communication and hands-on leadership approach.
• Experience with POS, booking systems and Microsoft Office; food-safety certification a plus.

Responsibilities

• Own the operating budget and profit and loss performance; forecast revenue and control variances.
• Recruit, train and develop managers and team members; maintain a respectful workplace.
• Plan staffing for projected attendance and events; publish schedules two weeks out.
• Oversee daily operations of attractions, parties, food service and guest areas.
• Develop, implement and maintain park policies and SOPs across all departments.
• Lead safety inspections, incident response and preventive maintenance.
• Maintain licenses, certifications and compliance with health, safety and alcohol rules.
• Resolve guest concerns and online reviews; use feedback to improve service.
• Partner with Sales/ Marketing to grow attendance and bookings.
• Manage vendor relationships, purchasing, inventory and park systems.
• Set quarterly objectives and report progress to ownership.

Skills

Team leadership

Budgeting

Operations management

Communication

Staff development

Education

Bachelor's degree

Tools

POS systems

Booking software

Microsoft Office

Job description

Benefits:

• Paid time off
• 401(k)
• Employee discounts
• Health insurance

LAUNCH FAMILY ENTERTAINMENT

General Manager

Manchester, New Hampshire | Reports to: Owner

Lead Launch Family Entertainment in Manchester, NH, with accountability for revenue growth, parks performance, team development and the guest experience. Oversee attractions, parties and events, food and beverage, and facility operations while delivering financial results and maintaining safety and brand standards.

Key responsibilities

• Own the operating budget and profit and loss performance. Review results with ownership, forecast demand, and act on revenue, labor, inventory and expense variances.
• Recruit, train and develop managers and team members. Set expectations, conduct performance reviews, address employee concerns and build a respectful, accountable workplace.
• Plan staffing for projected attendance and events. Publish team schedules two weeks ahead and maintain a rolling three-month park operating calendar.
• Lead daily operations and manager-on-duty shifts. Keep attractions, party spaces, food service and guest areas clean, organized and ready for business.
• Own the development, implementation and maintenance of park policies and standard operating procedures for every attraction and department, covering guest rules, staffing, opening and closing, inspections, maintenance and emergency response. Align procedures with Launch standards, manufacturer instructions and applicable requirements.
• Maintain an accessible operating manual with required approvals. Review procedures quarterly and when operational changes or incident findings require updates. Train affected staff, verify understanding, audit adherence and correct gaps; direct the AGM to enforce procedures during assigned shifts.
• Oversee safety inspections, incident response, preventive maintenance and required records. Address hazards promptly and keep unsafe equipment or attractions out of service.
• Maintain required licenses and certifications and oversee compliance with applicable health, safety, employment and alcohol-service requirements.
• Resolve escalated guest concerns and online reviews promptly. Use feedback to improve service, staff training and repeat visits.
• Partner with the Sales and Marketing Manager to grow attendance, party bookings, group events and guest spending through local promotions and community relationships.
• Manage vendor relationships, purchasing, weekly inventory, cash reconciliation and park systems. Keep pricing, booking information, guest communications accurate and general operational support during staffing shortages.
• Set quarterly management objectives, review progress in regular team meetings and complete other related duties assigned by ownership for management and functioning of the park.

Qualifications

• Bachelor's degree or at least four years of experience in a pre-opening, grand-opening or rapid-growth high-volume family entertainment facility; restaurant or attraction business strongly preferred
• Prior management experience in a guest-facing business required.
• Demonstrated ability to lead teams, prepare budgets, manage schedules and cash, control costs and achieve sales goals.
• Sound judgment under pressure, strong communication skills and a professional, hands-on leadership approach.
• Proficiency with point-of-sale, booking and scheduling systems and Microsoft Office; willingness to obtain applicable food-safety certification.

Schedule and work environment

On-site role with availability for evenings, weekends and holidays. Work includes prolonged standing and walking, reaching, bending and lifting up to 50 pounds, with or without reasonable accommodation

Note

This role offers a base salary with an annual performance bonus of up to 10% of base