Assistant GM: Elevate Guest Experience & Team Growth

LPQ USA LLC; United States; On-site; USD 57,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO 10 days

401k match

Life insurance

Commuter benefits

Pet insurance

Team discounts

Job summary

Convive Brands is seeking an Assistant General Manager to partner with the General Manager in delivering an outstanding guest experience, developing a high‑performing team, upholding top‑notch food and service standards, and shaping a restaurant culture that keeps both employees and guests coming back.

You will lead from the floor, coach and connect with guests, recruit and retain a high‑performing team, optimize labor, oversee food safety, manage food costs, and take shared responsibility for

Qualifications

• Minimum 2 years of Restaurant Leadership experience in a comparable restaurant or hospitality concept.
• A passion for hospitality and a proven ability to lead a team with energy, empathy, and vision.
• Talent for building culture; creating an environment where team members feel valued, motivated, and inspired to deliver results every day.
• An ability to forge meaningful connections, both inside the restaurant with your team and the guests, and out in the community to boost brand presence and drive sales.
• Strong operational instincts and a track record of driving results while maintaining high standards in service, food quality, and guest satisfaction.
• An ability to balance the day‑to‑day with long‑term goals, empowering your team to grow and thrive.
• Previous exposure to P&L, forecasting, inventory, and COGs.
• Must be able to stand for prolonged periods and lift and carry items weighing up to 50 lbs.
• Proficiency in Spanish, French, and/or Arabic a plus.

Responsibilities

• Lead from the floor, coaching team members, connecting with guests, and ensuring exceptional hospitality during service.
• Resolve guest concerns with empathy and urgency, turning challenges into opportunities to build loyalty and trust.
• Partner with the GM to recruit, interview, hire, and retain a high‑performing team.
• Support in optimizing labor deployment to balance great service with budget goals.
• Lead and inspire the Front of House team, ensuring seamless opening, mid‑shift, and closing execution.
• Safeguard quality by overseeing all food safety protocols and checklists.
• Manage food costs and inventory; input/reconcile orders and aggressively troubleshoot waste and variances.
• Share P&L accountability, driving profitability via accurate forecasting and proactive labor deployment.

Skills

Restaurant leadership

People management

Guest service orientation

Communication

Community engagement

Job description

Convive Brands is seeking an Assistant General Manager to partner with the General Manager in delivering an outstanding guest experience, developing a high‑performing team, upholding top‑notch food and service standards, and shaping a restaurant culture that keeps both employees and guests coming back.

You will lead from the floor, coach and connect with guests, recruit and retain a high‑performing team, optimize labor, oversee food safety, manage food costs, and take shared responsibility for