Assistant General Manager

LPQ USA LLC; New Canaan (CT); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Daytime hours (Real work-life balance)

Medical, dental, and vision benefits

PTO starting at 10 days

401(k) with company match

Life insurance

Commuter benefits

Pet insurance

Team member discounts

Job summary

Convive Brands in New Canaan, CT is seeking an Assistant General Manager to partner with the General Manager to elevate guest experiences, develop the team, and drive restaurant performance.

You will lead on-floor coaching, oversee food safety, manage labor and costs, recruit and retain a high-performing staff, and ensure a seamless service with a focus on hospitality and profitability.

Qualifications

• Minimum 2 years of restaurant leadership experience in a comparable concept.
• Ability to lead a team with energy, empathy and vision.
• Strong communication and guest-relations skills.
• Forecasting and labor deployment experience is a plus.
• Proficiency in Spanish, French, and/or Arabic is a plus.

Responsibilities

• Lead from the floor, coaching team members and connecting with guests to ensure hospitality.
• Resolve guest concerns with empathy and urgency to build loyalty.
• Partner with the GM to recruit, interview, hire, and retain a high-performing team.
• Support in optimizing labor deployment to balance service and budget goals.
• Lead Front of House to ensure seamless opening, mid-shift, and closing execution.
• Oversee food safety protocols and checklists to safeguard quality.
• Manage food costs and inventory; reconcile orders and tackle waste and variances.
• Share P&L accountability and drive profitability through forecasting and proactive labor deployment.

Skills

Restaurant leadership

Guest service

Team development

Coaching

Spanish

French

Arabic

Job description

About the Role

As Assistant General Manager, you’ll partner with the General Manager to lead the guest experience, develop the team, and drive restaurant performance.

Responsibilities

• Lead from the floor, spending quality time coaching team members, connecting with guests, and ensuring exceptional hospitality during service.
• Resolve guest concerns with empathy and urgency, turning challenges into opportunities to build loyalty and trust.
• Partner with the GM to recruit, interview, hire, and retain a high‑performing team.
• Support in optimizing labor deployment to balance great service with budget goals.
• Lead and inspire the Front of House team, ensuring seamless opening, mid‑shift, and closing execution.
• Safeguard quality by overseeing all food safety protocols and checklists.
• Manage food costs and inventory; input/reconcile orders and aggressively troubleshoot waste and variances.
• Share P&L accountability, driving profitability via accurate forecasting and proactive labor deployment.

Qualifications

• Minimum 2 years of Restaurant Leadership experience in a comparable restaurant or hospitality concept.
• A passion for hospitality and a proven ability to lead a team with energy, empathy, and vision.
• Talent for building culture; creating an environment where team members feel valued, motivated, and inspired to deliver results every day.
• An ability to forge meaningful connections, both inside the restaurant with your team and the guests, and out in the community to boost brand presence and drive sales.
• Strong operational instincts and a track record of driving results while maintaining high standards in service, food quality, and guest satisfaction.
• An ability to balance day‑to‑day with long‑term goals, empowering your team to grow and thrive.
• Previous exposure to P&L, forecasting, inventory, and COGs.
• Must be able to stand for prolonged periods and lift and carry items weighing up to 50 lbs.
• Proficiency in Spanish, French, and/or Arabic a plus.

Perks and Benefits

• Real work‑life balance – daytime hours.
• Medical, dental, and vision benefits.
• PTO starting at 10 days.
• 401(k) with company match.
• Life insurance.
• Commuter benefits.
• Pet insurance.
• Team member discounts at all our brands.

Equal Opportunity Employment

Convive Brands is an Equal Opportunity Employer. We do not discriminate in employment on the basis of race, color, religion, sex, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other protected class. Convive Brands celebrates diversity and is committed to creating an inclusive environment for all employees.