Assistant GM, 5-Star Guest Experience Leader

Hyatt; Asheville (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Bighorn Law is seeking an assistant general manager to partner with the general manager in daily hotel operations and guest services. The role focuses on maintaining service excellence and smooth departmental workflows in the GM's absence.

The ideal candidate holds a bachelor's degree in hospitality management and brings a passion for guest satisfaction, team leadership, and operational oversight in a dynamic hotel setting.

Qualifications

• Bachelor's degree in hospitality management.
• Experience in hospitality leadership.
• Strong customer service orientation.

Responsibilities

• Assist GM with daily operations and decision making.
• Oversee department operations and staff in GM's absence.
• Ensure 5-star guest service standards.

Skills

Leadership

Customer service

Operations management

Team supervision

Education

Bachelor's degree in hospitality management

Job description

Bighorn Law is seeking an assistant general manager to partner with the general manager in daily hotel operations and guest services. The role focuses on maintaining service excellence and smooth departmental workflows in the GM's absence.

The ideal candidate holds a bachelor's degree in hospitality management and brings a passion for guest satisfaction, team leadership, and operational oversight in a dynamic hotel setting.