Assistant GM

Hawaiian Bros Island Grill - Stine Ventures LLC Addison, TX; Addison (TX); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player in the restaurant sector is seeking a dynamic General Manager to oversee operations and drive success. In this pivotal role, you will be responsible for achieving sales and profit targets while ensuring exceptional guest satisfaction. Your leadership will inspire a dedicated team, fostering a positive work environment and promoting employee development. This position offers the opportunity to implement strategic plans and marketing initiatives that will enhance the restaurant's performance and community presence. If you are passionate about the hospitality industry and ready to make a significant impact, this is the perfect opportunity for you.

Qualifications

• Proven experience managing restaurant operations and achieving profit goals.
• Strong ability to lead and develop a team while ensuring guest satisfaction.

Responsibilities

• Manage restaurant operations and ensure compliance with company standards.
• Recruit, hire, and develop restaurant staff to meet performance goals.
• Implement effective marketing strategies to drive sales.

Skills

Leadership

Financial Management

Customer Service

Employee Development

Problem Solving

Education

Bachelor's Degree in Business Management

Experience in Restaurant Management

Job description

Job Description

The General Manager (GM) manages the operations of an assigned restaurant. They are accountable for achieving planned sales and profit levels through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards. The GM directly supervises all managers and employees during the restaurant's hours of operation, ensuring the execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment. They are responsible for achieving profit goals while maintaining high guest satisfaction.

Key Accountabilities

Job Essentials Roles & Responsibilities:

• Translate the company’s Vision and Values into individual and team goals.
• Align performance measures to support business and restaurant objectives.
• Model, recognize, and reinforce desired behaviors; align rewards with contributions.
• Determine employee career goals and monitor performance using the People First System.
• Support employees in achieving their full potential.
• Gather employee feedback on management performance and use survey results for development.
• Resolve employee concerns effectively, ensuring compliance and communicating major issues to the Territory Director.
• Address guest issues promptly, resolving recurring concerns and reporting major issues.
• Ensure compliance with regulations and high customer service standards.
• Implement marketing strategies successfully.
• Oversee employee scheduling to balance work/life considerations with business needs.
• Maintain proper inventory levels for food items through correct ordering and efficient usage.

People Management:

• Build relationships and brand recognition in the local community to generate candidates for Assistant General Manager roles and develop internal talent.
• Recruit, hire, and develop Shift Managers and Assistant General Managers.
• Assess team performance objectively and motivate the restaurant team.
• Ensure compliance with productivity and service standards by maintaining a trained, productive staff.
• Act as the key liaison between restaurant management and Field Support personnel.
• Lead the restaurant team through change by communicating effectively and supporting the process.

Quality Management:

• Ensure restaurant operations meet company-wide QSC, safety, and sanitation standards.
• Maintain equipment properly, making repair or replacement decisions as needed.
• Execute local marketing programs effectively.
• Resolve operational issues efficiently.
• Participate in meetings to share feedback, identify best practices, and move the business forward.
• Meet deadlines through effective time management and delegation.
• Identify and correct system issues to enhance guest satisfaction.
• Coordinate, implement, and execute new initiatives successfully.
• Oversee onboarding, administration, and assignments.

Financial Management:

• Develop strategic plans aligned with business objectives for area, regional, and company-wide success.
• Manage the financial performance of the restaurant according to goals set with the Territory Director.
• Identify financial trends and opportunities for improvement, implementing SMART plans to address them.
• Ensure accurate financial data handling, including payroll, cash, receipts, food costs, and operating expenses.
• Prepare and review all financial reports accurately.